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FREQUENTLY
ASKED QUESTIONS

Setting Up The MobileX APN on Android OS

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APNs aren’t automatically added to Android devices, so you’ll need to go through a few simple steps to get set up.
 
To set up your APN on Android (optional):
  • Open the Main Menu icon.
  • Go to App Settings.
  • Tap MobileX Network Profile (APN).
Follow these steps to set up your APN on these specific Android devices:
 
Samsung devices:
  1. Open Settings.
  2. Select Connections.
  3. Tap Mobile Networks.
  4. Go into Access Point Names.
  5. Tap Add in the upper right-hand corner. If that isn’t an option, edit VZWINTERNET and don’t change the name
  6. Follow the template below:
    1. Name: MobileX APN: mx5g.vzwentp (if this doesn’t work, try it capitalized: MX5G.VZWENTP) (All else should be blank).
    2. Select the three dots in the upper right and click Save.
  7. You may need to restart your device in order for this to take effect.
Google Pixel devices:
  1. Open Settings.
  2. Select Network and Internet.
  3. Tap SIMs
  4. Select your MobileX SIM (if you have more than one SIM).
  5. Tap on the bottom of the page Access Point Names.
  6. Tap the Plus sign. If that isn’t an option, edit VZWINTERNET and don’t change the name
  7. Follow the template below:
    1. Name: MobileX APN: mx5g.vzwentp (if this doesn’t work, try it capitalized: MX5G.VZWENTP) (All else should be blank).
    2. Press the three dots in the upper right and select Save.
  8. A device restart may be required.
*Note: On some devices, additional fields may need to be entered or changed.
  • MMC: 311
  • MNC: 480 
  • APN Type: default,supl,dun

Find your iPhone’s IMEI number

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iPhone steps:
  1. Open Settings
  2. Select General
  3. Select About
  4. Scroll down to IMEI number: the 15 digits to the right. (You can press and hold this number to copy if you need to send it to a rep during port in)
 
 

Can I add more data during a monthly service period?

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Yes, you can add extra data before your next renewal period. If your data is running low or you know you’re going to need more, you can simply add more without running out while on the go. We have three options to add data listed below.
Process to add data method 1:
  1. Open MobileX app
  2. Click on the wheel
  3. The one-time data purchase screen will be displayed
  4. Select the amount of data you want
  5. Press on Confirm data amount button
  6. Check over the purchase summary page, and then press Confirm and pay button
  7. Data has been added to your service
Process to add data method 2:
  1. Open MobileX app
  2. Click on Add more data, located on the homepage under your data wheel
  3. The one-time data purchase screen will be displayed
  4. Select the amount of data you want
  5. Press on Confirm data amount button
  6. Check over the purchase summary page, and the press Confirm and pay button
  7. Data has been added to your service
Process to add data method 3:
  1. Open MobileX app
  2. Tap on Main Menu icon
  3. Tap on Access  
  4. Tap on Top-up your data reserve
  5. Select the amount of data you want
  6. Press on Confirm data amount button
  7. Check over the purchase summary page, and the press Confirmand pay button
  8. Data has been added to your service
 

Performing a factory reset on your phone if you’re using Android

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A factory reset completely erases all content on your iPhone. Make sure to have a backup of your device before resetting otherwise you might lose all your awesome photos, contacts and that amazing music collection of yours!  Please note on Android if you have an account signed in, you will be backing up every time you have your phone charging.  
Samsung devices: 
  1. Open Settings. 
  2. Tap General Management. 
  3. Tap Reset. 
  4. Tap Factory data reset. 
  5. Follow prompts and accept warnings. 
Google Pixel devices: 
  1. Open Settings. 
  2. Tap System. 
  3. Tap Reset options. 
  4. Tap Erase all data (factory reset). 
  5. Follow prompts and accept warnings. 
 
 

iOS dual SIM APN setup

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Setting up an APN (Access Point Name) for dual SIM mode on the iOS platform can present some challenges, but we’ve got you covered—just follow these simple steps. You’ll need access to WiFi to complete this process. If an APN has already been downloaded
  1. Go to Settings > General > VPN and Device Management
  2. Tap MobileX APN
  3. Select Remove
  4. Go to Settings > Cellular
  5. Select the provider that is not MobileX
  6. Switch off that provider (for the moment)
  7. Re-download and set up the MobileX APN (geni.us/mobilexapn)
  8. Install the APN by going to Settings and select the downloaded profile. If it’s not visible in Settings directly under Apple ID information, go to Settings > General > VPN and Device Management
  9. Once you’ve completed the installation, restart your device
  10. Now test to see if your mobile data is working
  11. Turn back on the provider you disabled in step 6
If an APN has NOT been downloaded
  1. Go to Settings > Cellular
  2. Select the provider that is not MobileX
  3. Switch off that provider (for the moment)
  4. Re-download and set up the MobileX APN (geni.us/mobilexapn)
  5. Install the APN by going to Settings and select the downloaded profile. If it’s not visible in Settings directly under Apple ID information, go to Settings > General > VPN and Device Management
  6. Once you’ve completed the installation, restart your device
  7. Now test to see if your mobile data is working
  8. Turn back on the provider you disabled in step 3
 

STILL NEED HELP?

Somos un nuevo modelo de servicio móvil, por lo que es natural que tengas preguntas a lo largo del camino. Para conectarse con un representante de XpertCare en vivo, envíenos una nota por correo electrónico o llámenos al 833-422-1053.

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MobileX es el operador de telefonía móvil más personalizable del mundo, que ofrece lo último en opciones y control de costos.

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