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FREQUENTLY
ASKED QUESTIONS

STILL NEED HELP?

We’re a new model of mobile service, so it’s natural that you might have questions along the way. To connect with a live XpertCare rep, drop us a note via email or call us on 833-422-1053.

Contact XpertCare

Download the App

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WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..

There’s no-one else out there like you—you’re a one-of-a-kind— and we think your phone plan should be too.


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





If you’re interested in joining the MobileX team?

Send us your resumé to careers@mymobilex.com and we’ll let you know when we’re hiring.

Unlimited International
90+ Destinations

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


Algeria (L)

American Samoa (M)

Andorra (L)

Angola (L)

Argentina (L)

Australia (ML)

Austria (ML)

Bangladesh (L)

Belgium (ML)

Bermuda (ML)

Bhutan (L)

Brazil (ML)

Brunei (ML)

Bulgaria (ML)

Cambodia (L)

Cameroon (L)

Canada (ML)

Chile (ML)

China (ML)

Colombia (ML)

Costa Rica (L)

Croatia (ML)

Cyprus (ML)

Czech Republic (ML)

Denmark (ML)

Dominican Republic (L)

El Salvador (L)

Estonia (L)

Eswatini (L)

Finland (ML)

France (ML)

French Guiana (L)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Guam (ML)

Hong Kong (ML)

Hungary (ML)

Iceland (ML)

India (ML)

Indonesia (ML)

Ireland (ML)

Israel (ML)

Italy (ML)

Japan (ML)

Kazakhstan (L)

Kuwait (ML)

Laos (L)

Liechtenstein (L)

Lithuania (L)

Luxembourg (ML)

Macau (ML)

Malaysia (ML)

Malta (ML)

Martinique (ML)

Mexico (ML)

Monaco (L)

Mongolia (ML)

Morocco (L)

Namibia (ML)

Netherlands (L)

New Zealand (ML)

Northern Mariana Isl. (L)

Norway (ML)

Pakistan, Telenor (M)

Pakistan, Zong (M)

Panama (L)

Paraguay (ML)

Peru (ML)

Poland (ML)

Portugal (ML)

Romania (ML)

Russia (L)

San Marino (L)

Singapore (ML)

Slovakia (L)

Slovenia (L)

South Africa (L)

South Korea (ML)

Spain (ML)

Sweden (ML)

Switzerland (L)

Taiwan (L)

Thailand (ML)

Trinidad and Tobago (L)

Turkey (L)

United Arab Emirates (L)

United Kingdom (ML)

Uruguay (L)

Venezuela (L)

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

Download the App

QR App Download

Watch This

WHY YOU’RE SMART?

Most consumers spend on average $141/mo ($1,692/year)* for mobile phone service. *J.D. Power


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

NEED HELP? HAVE QUESTIONS?
JUST WANT TO TELL US HOW MUCH YOU LOVE MOBILEX?

XPERTCARE

Chat with an Xpert 7-days a week from 8am-12am ET

Live Chat


Call an Xpert -1.833.422.1053

Email an Xpert -Xpertcare@mymobilex.com


Frequently Asked Questions



TESTIMONIALS

Current MobileX user? We'd love to hear from you! Take our survey and provide your feedback. Visit mymobilex.com/survey.



CAREERS

Send us your resume to careers@mymobilex.com and we’ll let you know when we’re hiring.





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