pertcare
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FREQUENTLY
ASKED QUESTIONS
What countries are included with the international talk and text?
Unlimited International
90+ Destinations
(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline
Algeria (L)
American Samoa (M)
Andorra (L)
Angola (L)
Argentina (L)
Australia (ML)
Austria (ML)
Bangladesh (L)
Belgium (ML)
Bermuda (ML)
Bhutan (L)
Brazil (ML)
Brunei (ML)
Bulgaria (ML)
Cambodia (L)
Cameroon (L)
Canada (ML)
Chile (ML)
China (ML)
Colombia (ML)
Costa Rica (L)
Croatia (ML)
Cyprus (ML)
Czech Republic (ML)
Denmark (ML)
Dominican Republic (L)
El Salvador (L)
Estonia (L)
Eswatini (L)
Finland (ML)
France (ML)
French Guiana (L)
Germany (ML)
Gibraltar (L)
Greece (ML)
Greenland (L)
Guadeloupe (L)
Guam (ML)
Hong Kong (ML)
Hungary (ML)
Iceland (ML)
India (ML)
Indonesia (ML)
Ireland (ML)
Israel (ML)
Italy (ML)
Japan (ML)
Kazakhstan (L)
Kuwait (ML)
Laos (L)
Liechtenstein (L)
Lithuania (L)
Luxembourg (ML)
Macau (ML)
Malaysia (ML)
Malta (ML)
Martinique (ML)
Mexico (ML)
Monaco (L)
Mongolia (ML)
Morocco (L)
Namibia (ML)
Netherlands (L)
New Zealand (ML)
Northern Mariana Isl. (L)
Norway (ML)
Pakistan, Telenor (M)
Pakistan, Zong (M)
Panama (L)
Paraguay (ML)
Peru (ML)
Poland (ML)
Portugal (ML)
Romania (ML)
Russia (L)
San Marino (L)
Singapore (ML)
Slovakia (L)
Slovenia (L)
South Africa (L)
South Korea (ML)
Spain (ML)
Sweden (ML)
Switzerland (L)
Taiwan (L)
Thailand (ML)
Trinidad and Tobago (L)
Turkey (L)
United Arab Emirates (L)
United Kingdom (ML)
Uruguay (L)
Venezuela (L)
How Does the Data Match Promotion Work?
Q: What is the data match promotion?
A: MobileX’s data match promotion allows you to receive free bonus data equal to the amount of data you purchase. For example, if you purchase 5GB of data, we’ll match that and you’ll receive an additional 5GB for free!
Q: How is my data usage applied with the data match promotion?
A: The data you purchase is used first. Once your purchased data is fully used, the free bonus data will take effect.
Q: Does the free bonus data roll over on Personalized Access plans?
A: No, the free bonus data provided during the promotion does not qualify for rollover credits. Only the data you purchase is eligible for rollover.
Q: How can I see the data I’ve purchased and my bonus data?
A: In the MobileX app, your current data access section will show two breakouts for your which include Current Access and Upcoming Access.
Current Access:
This is your current plan and will include the data amount, talk and text package and any add-ons purchased. Please note that the price shown will also include any roll over data credits or additional discounts received on your latest invoice.
Upcoming Access:
For upcoming access, the app will display the data amount purchased, free matched bonus data, talk and text package and any add-ons purchased without discounts or credits which you may accrue as a personalized access user who is eligible for roll over data.
Find your iPhone’s IMEI number
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Open Settings
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Select General
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Select About
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Scroll down to IMEI number: the 15 digits to the right. (You can press and hold this number to copy if you need to send it to a rep during port in)
Finding your phone’s IMEI number if you’re using Android
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Go to Settings > About phone and scroll down to find your device’s IMEI number.
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Go to Settings > System > About Phone/Device > Status > IMEI information.
STILL NEED HELP?
We’re a new model of mobile service, so it’s natural that you might have questions along the way. To connect with a live XpertCare rep, drop us a note via email or call us on 833-422-1053.