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FREQUENTLY
ASKED QUESTIONS

What countries are included with the international talk and text?

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Unlimited International
90+ Destinations

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline

Algeria (L)

American Samoa (M)

Andorra (L)

Angola (L)

Argentina (L)

Australia (ML)

Austria (ML)

Bangladesh (L)

Belgium (ML)

Bermuda (ML)

Bhutan (L)

Brazil (ML)

Brunei (ML)

Bulgaria (ML)

Cambodia (L)

Cameroon (L)

Canada (ML)

Chile (ML)

China (ML)

Colombia (ML)

Costa Rica (L)

Croatia (ML)

Cyprus (ML)

Czech Republic (ML)

Denmark (ML)

Dominican Republic (L)

El Salvador (L)

Estonia (L)

Eswatini (L)

Finland (ML)

France (ML)

French Guiana (L)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Guam (ML)

Hong Kong (ML)

Hungary (ML)

Iceland (ML)

India (ML)

Indonesia (ML)

Ireland (ML)

Israel (ML)

Italy (ML)

Japan (ML)

Kazakhstan (L)

Kuwait (ML)

Laos (L)

Liechtenstein (L)

Lithuania (L)

Luxembourg (ML)

Macau (ML)

Malaysia (ML)

Malta (ML)

Martinique (ML)

Mexico (ML)

Monaco (L)

Mongolia (ML)

Morocco (L)

Namibia (ML)

Netherlands (L)

New Zealand (ML)

Northern Mariana Isl. (L)

Norway (ML)

Pakistan, Telenor (M)

Pakistan, Zong (M)

Panama (L)

Paraguay (ML)

Peru (ML)

Poland (ML)

Portugal (ML)

Romania (ML)

Russia (L)

San Marino (L)

Singapore (ML)

Slovakia (L)

Slovenia (L)

South Africa (L)

South Korea (ML)

Spain (ML)

Sweden (ML)

Switzerland (L)

Taiwan (L)

Thailand (ML)

Trinidad and Tobago (L)

Turkey (L)

United Arab Emirates (L)

United Kingdom (ML)

Uruguay (L)

Venezuela (L)

 

How Does the Data Match Promotion Work?

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Q: What is the data match promotion?
A: MobileX’s data match promotion allows you to receive free bonus data equal to the amount of data you purchase. For example, if you purchase 5GB of data, we’ll match that and you’ll receive an additional 5GB for free!

Q: How is my data usage applied with the data match promotion?
A: The data you purchase is used first. Once your purchased data is fully used, the free bonus data will take effect.

Q: Does the free bonus data roll over on Personalized Access plans?
A: No, the free bonus data provided during the promotion does not qualify for rollover credits. Only the data you purchase is eligible for rollover.

Q: How can I see the data I’ve purchased and my bonus data?
A: In the MobileX app, your current data access section will show two breakouts for your which include Current Access and Upcoming Access.

Current Access:

This is your current plan and will include the data amount, talk and text package and any add-ons purchased. Please note that the price shown will also include any roll over data credits or additional discounts received on your latest invoice.

Upcoming Access:

For upcoming access, the app will display the data amount purchased, free matched bonus data, talk and text package and any add-ons purchased without discounts or credits which you may accrue as a personalized access user who is eligible for roll over data.

Find your iPhone’s IMEI number

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iPhone steps:
  1. Open Settings
  2. Select General
  3. Select About
  4. Scroll down to IMEI number: the 15 digits to the right. (You can press and hold this number to copy if you need to send it to a rep during port in)

Finding your phone’s IMEI number if you’re using Android

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A phone’s IMEI—or “International Mobile Equipment Identity” is a unique number used to identify a device on a mobile network. There are a number of different ways to check for your Android device’s IMEI number.
To locate your device’s IMEI, follow these simple steps.
Google Pixel: 
The easiest way: Open the Phone app and dial *#06# on the numeric keypad. Your IMEI number should then appear on the screen. 
You can also use this option, which may differ slightly depending on your device:
  1. Go to Settings > About phone and scroll down to find your device’s IMEI number. 
Other Android devices:
The easiest way: Open the Phone app and dial *#06# on the numeric keypad. Your IMEI number should then appear on the screen. 
You can also use this option, which may differ slightly depending on your device:
  1. Go to Settings > System > About Phone/Device > Status > IMEI information
The IMEI number can also usually be found on the box that your device came in, or on the sticker of the SIM card tray contained within.
 

STILL NEED HELP?

We’re a new model of mobile service, so it’s natural that you might have questions along the way. To connect with a live XpertCare rep, drop us a note via email or call us on 833-422-1053.

WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





Unlimited International
90+ Destinations

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


Algeria (L)

American Samoa (M)

Andorra (L)

Angola (L)

Argentina (L)

Australia (ML)

Austria (ML)

Bangladesh (L)

Belgium (ML)

Bermuda (ML)

Bhutan (L)

Brazil (ML)

Brunei (ML)

Bulgaria (ML)

Cambodia (L)

Cameroon (L)

Canada (ML)

Chile (ML)

China (ML)

Colombia (ML)

Costa Rica (L)

Croatia (ML)

Cyprus (ML)

Czech Republic (ML)

Denmark (ML)

Dominican Republic (L)

El Salvador (L)

Estonia (L)

Eswatini (L)

Finland (ML)

France (ML)

French Guiana (L)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Guam (ML)

Hong Kong (ML)

Hungary (ML)

Iceland (ML)

India (ML)

Indonesia (ML)

Ireland (ML)

Israel (ML)

Italy (ML)

Japan (ML)

Kazakhstan (L)

Kuwait (ML)

Laos (L)

Liechtenstein (L)

Lithuania (L)

Luxembourg (ML)

Macau (ML)

Malaysia (ML)

Malta (ML)

Martinique (ML)

Mexico (ML)

Monaco (L)

Mongolia (ML)

Morocco (L)

Namibia (ML)

Netherlands (L)

New Zealand (ML)

Northern Mariana Isl. (L)

Norway (ML)

Pakistan, Telenor (M)

Pakistan, Zong (M)

Panama (L)

Paraguay (ML)

Peru (ML)

Poland (ML)

Portugal (ML)

Romania (ML)

Russia (L)

San Marino (L)

Singapore (ML)

Slovakia (L)

Slovenia (L)

South Africa (L)

South Korea (ML)

Spain (ML)

Sweden (ML)

Switzerland (L)

Taiwan (L)

Thailand (ML)

Trinidad and Tobago (L)

Turkey (L)

United Arab Emirates (L)

United Kingdom (ML)

Uruguay (L)

Venezuela (L)

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

WHY YOU’RE SMART?


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average Consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

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