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Account Management FAQs

17 answers from MobileX XpertCare about Account Management. Choose a question below for the full answer.

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DESCARGA LA APLICACIÓN

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WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..

There’s no-one else out there like you—you’re a one-of-a-kind— and we think your phone plan should be too.


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





If you’re interested in joining the MobileX team?

Send us your resumé to careers@mymobilex.com and we’ll let you know when we’re hiring.

Unlimited Worldwide Calls to
100+ Countries

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


MOST POPULAR COUNTRIES!

India (ML)

China (ML)

Guatemala (L)

El Salvador (L)

Dominican Republic (L)

Israel (ML)

South Korea (ML)

Philippines (M)

Vietnam (ML)

Pakistan (ML)

Bangladesh (ML)

Mexico (ML)

Canada (L)

North America & Caribbean

Aruba (L)

Bermuda (ML)

Cayman Islands (L)

American Samoa (ML)

Guam (ML)

Mariana Islands (ML)

Martinique (L)

Puerto Rico (ML)

US Virgin Islands (ML)

St. Maarten (L)

Trinidad and Tobago (L)

South America & Central America

Argentina (ML)

Brazil (ML)

Chile (ML)

Colombia (ML)

Costa Rica (ML)

French Guiana (L)

Panama (L)

Paraguay (ML)

Peru (ML)

Uruguay (L)

Venezuela (ML)

Europe

Andorra (L)

Austria (L)

Belgium (L)

Bulgaria (L)

Croatia (L)

Cyprus (L)

Czech Republic (ML)

Denmark (M)

Estonia (L)

Faroe Islands (ML)

Finland (M)

France (ML)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Hungary (ML)

Iceland (ML)

Ireland (ML)

Italy (ML)

Kazakhstan (L)

Liechtenstein (ML)

Luxembourg (L)

Malta (L)

Monaco (L)

Netherlands (L)

Norway (ML)

Poland (ML)

Portugal (L)

Reunion Island (L)

Romania (ML)

Russia (L)

Slovakia (L)

Spain (ML)

Sweden (ML)

Switzerland (L)

Ukraine (L)

United Kingdom (ML)

Middle East & Africa

Algeria (L)

Cameroon (L)

Egypt (M)

Kenya (M)

Kuwait (ML)

Mauritius (L)

Morocco (L)

Namibia (ML)

Nigeria (M)

Oman (L)

Saudi Arabia (L)

South Africa (ML)

Turkey (L)

Asia & Pacific

Australia (ML)

Bhutan (ML)

Brunei (M)

Cambodia (ML)

Hong Kong (ML)

Indonesia (ML)

Japan (ML)

Laos (ML)

Macao (L)

Malaysia (ML)

Mongolia (ML)

Myanmar (L)

New Zealand (ML)

Singapore (ML)

Taiwan (L)

Thailand (ML)

Download our complete ILD destinations list HERE

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

DESCARGA LA APLICACIÓN

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Find your carrier below, and contact them today to unlock your phone.

A few things to know:

1. Make sure your phone is paidoff

2. Ask your current provider for a port-out PIN if you're going to transfer your phone number

3. Request they unlock your phone (some carriers don't automatically do it unless you've requested they unlock it)




Verizon Wireless

1-800-922-0204


AT&T

1-800-331-0500


T-Mobile

1-800-937-8997


Sprint (now merged with T-Mobile)

1-888-211-4727


Mint Mobile

1 (800) 683-7392


Xfinity Mobile

1-888-936-4968


US Cellular

1-888-944-9400


Cricket Wireless

1-800-274-2538


Metro by T-Mobile

1-888-863-8768


Boost Mobile

1-833-50-BOOST (1-833-502-6678)


Google Fi

1-844-492-7737


Spectrum

1-833-224-6603


Watch This

WHY YOU’RE SMART?

Most consumers spend on average $141/mo ($1,692/year)* for mobile phone service. *J.D. Power


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

NEED HELP? HAVE QUESTIONS?
JUST WANT TO TELL US HOW MUCH YOU LOVE MOBILEX?

XPERTCARE

Chat with an Xpert 7-days a week from 8am-12am ET

Live Chat


Call an Xpert -1.833.422.1053

Email an Xpert -Xpertcare@mymobilex.com


Frequently Asked Questions



TESTIMONIALS

Current MobileX user? We'd love to hear from you! Take our survey and provide your feedback. Visit mymobilex.com/survey.



CAREERS

Send us your resume to careers@mymobilex.com and we’ll let you know when we’re hiring.





NEED A HAND PLAN.


For $4.88, our NEED A HAND PLAN A.I. Forecaster analyzes your data usage in 10 days or less, then suggests what’s right for you–either a Personalized Access plan or an Unlimited plan, featuring high-speed data and 5G Ultra Wideband in more places. You’ll get a credit of up to $4.88 against the cost of the plan.* Start saving now!

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Comenzar

BEST IN-MARKET UNLIMITED PLANS in america.


With Nationwide Unlimited Talk/Text and 5G/4G coverage, you’ll never pay more than $24.88 on one of our Unlimited plans.

Price Card
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build your
plan your way.


Create any Data/Talk/Text combo for your phone OR create a Data only plan for your iPad/Android tablet.*


Data
$2.10/GB (any leftover data will convert to credit and be deducted from your next month)

Talk/Text packages
50mins / 50text - $1.50/mo
150mins / 150text - $2.50/mo
Unlimited mins / Unlimited text - $4.50/mo

Add-on options:
Auto Top-Up - FREE
Call anyone internationally from the U.S. for $2/mo (requires a Talk/Text package)
Enhanced Visual Voicemail for $1.90/mo
Premium Caller ID and Spam filter for $2.10/mo
Spam filter - $0.50/mo

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Comenzar

*Build Your Plan Your Way requires a $1.98 platform fee.

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