¿Te interesa ofrecer los servicios de MobileX en tu tienda? Más información

How to communicate with MobileX and how MobileX could communicate with you

Support methods

MobileX may reach out to you over the following methods

  • In app support request
  • e-mail
  • text message
  • phone call
  • Live chat

Inbound communication 

Live chat is inbound only

Inbound and outbound communication

The support request and e-mail are for inbound and outbound communication.

Outbound communication

Text messages and phone calls are currently only outbound and will only be done when prompted by you to receive either one. Note, that for text messages, standard carrier messages or data rates apply. 

Situations for outbound communication

  • If you request a phone call from in app ticket, and the agent deems that a call would be best to resolve your issue, a call may be agreed upon.
  • An agent may send you a verification code if you opt for the agent to send you one for validation purposes. An agent may suggest alternative methods of validation if you do not want to receive a text. 

Alternative methods of validation

  • Pin on account
  • Last 6 digits of ICCID/SIM #
  • One time Password

Note, you can opt out of receiving texts by mentioning it to the agent or replying to the text message ‘STOP’. 

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DESCARGUE LA APLICACIÓN MÓVIL
Y COMIENCE AHORA

DESCARGA LA APLICACIÓN

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SOBRE MOBILEX

about-us-peter

INNOVANDO EN NOMBRE DE LOS CONSUMIDORES.

MobileX es el operador de telefonía móvil más personalizable del mundo, que ofrece lo último en opciones y control de costos.

Creado por el equipo que te trajo Boost Mobile, MobileX está dirigido por Peter Adderton, el inspirador veterano de la industria móvil con más de 20 años de experiencia defendiendo al consumidor con servicios de telefonía inalámbrica a través de sus empresas disruptivas de la industria. MobileX utiliza inteligencia artificial para predecir la cantidad de datos que necesitan los clientes, ofreciendo una reducción dramática en el costo al pagar y a la vez garantizando una velocidad y un servicio confiable.

Si estás interesado en unirte al equipo de MobileX, envíanos tu currículum a careers@mymobilex.com. Te avisaremos cuando estemos contratando.

Unlimited International
90+ Destinations

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


Algeria (L)

American Samoa (M)

Andorra (L)

Angola (L)

Argentina (L)

Australia (ML)

Austria (ML)

Bangladesh (L)

Belgium (ML)

Bermuda (ML)

Bhutan (L)

Brazil (ML)

Brunei (ML)

Bulgaria (ML)

Cambodia (L)

Cameroon (L)

Canada (ML)

Chile (ML)

China (ML)

Colombia (ML)

Costa Rica (L)

Croatia (ML)

Cyprus (ML)

Czech Republic (ML)

Denmark (ML)

Dominican Republic (L)

El Salvador (L)

Estonia (L)

Eswatini (L)

Finland (ML)

France (ML)

French Guiana (L)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Guam (ML)

Hong Kong (ML)

Hungary (ML)

Iceland (ML)

India (ML)

Indonesia (ML)

Ireland (ML)

Israel (ML)

Italy (ML)

Japan (ML)

Kazakhstan (L)

Kuwait (ML)

Laos (L)

Liechtenstein (L)

Lithuania (L)

Luxembourg (ML)

Macau (ML)

Malaysia (ML)

Malta (ML)

Martinique (ML)

Mexico (ML)

Monaco (L)

Mongolia (ML)

Morocco (L)

Namibia (ML)

Netherlands (L)

New Zealand (ML)

Northern Mariana Isl. (L)

Norway (ML)

Pakistan, Telenor (M)

Pakistan, Zong (M)

Panama (L)

Paraguay (ML)

Peru (ML)

Poland (ML)

Portugal (ML)

Romania (ML)

Russia (L)

San Marino (L)

Singapore (ML)

Slovakia (L)

Slovenia (L)

South Africa (L)

South Korea (ML)

Spain (ML)

Sweden (ML)

Switzerland (L)

Taiwan (L)

Thailand (ML)

Trinidad and Tobago (L)

Turkey (L)

United Arab Emirates (L)

United Kingdom (ML)

Uruguay (L)

Venezuela (L)

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

DESCARGA LA APLICACIÓN

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