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FREQUENTLY
ASKED QUESTIONS

How to communicate with MobileX and how MobileX could communicate with you

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Support methods

MobileX may reach out to you over the following methods

  • In app support request
  • e-mail
  • text message
  • phone call
  • Live chat

Inbound communication 

Live chat is inbound only

Inbound and outbound communication

The support request and e-mail are for inbound and outbound communication.

Outbound communication

Text messages and phone calls are currently only outbound and will only be done when prompted by you to receive either one. Note, that for text messages, standard carrier messages or data rates apply. 

Situations for outbound communication

  • If you request a phone call from in app ticket, and the agent deems that a call would be best to resolve your issue, a call may be agreed upon.
  • An agent may send you a verification code if you opt for the agent to send you one for validation purposes. An agent may suggest alternative methods of validation if you do not want to receive a text. 

Alternative methods of validation

  • Pin on account
  • Last 6 digits of ICCID/SIM #
  • One time Password

Note, you can opt out of receiving texts by mentioning it to the agent or replying to the text message ‘STOP’. 

What countries can I use MobileX in?

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At the moment, MobileX only has coverage within the United States of America. We’ll continue to update this list as more countries become available, and also keep you up-to-date with anything else you’ll need to know while traveling abroad.
MobileX is proud to partner with the network America relies on.
  • We support Unlimited Talk & Text and pay-as-you-go mobile data in the United States.
To find a full breakdown of where you can roam, you can check your app:
  • Tap Access on the bottom bar
  • Scroll down to Roaming and long distance
Here you’ll find your roaming and long distance plan details.

STILL NEED HELP?

Somos un nuevo modelo de servicio móvil, por lo que es natural que tengas preguntas a lo largo del camino. Para conectarse con un representante de XpertCare en vivo, envíenos una nota por correo electrónico o llámenos al 833-422-1053.

Contacto XpertCare

DESCARGA LA APLICACIÓN

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WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..

There’s no-one else out there like you—you’re a one-of-a-kind— and we think your phone plan should be too.


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





If you’re interested in joining the MobileX team?

Send us your resumé to careers@mymobilex.com and we’ll let you know when we’re hiring.

Unlimited International
90+ Destinations

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


Algeria (L)

American Samoa (M)

Andorra (L)

Angola (L)

Argentina (L)

Australia (ML)

Austria (ML)

Bangladesh (L)

Belgium (ML)

Bermuda (ML)

Bhutan (L)

Brazil (ML)

Brunei (ML)

Bulgaria (ML)

Cambodia (L)

Cameroon (L)

Canada (ML)

Chile (ML)

China (ML)

Colombia (ML)

Costa Rica (L)

Croatia (ML)

Cyprus (ML)

Czech Republic (ML)

Denmark (ML)

Dominican Republic (L)

El Salvador (L)

Estonia (L)

Eswatini (L)

Finland (ML)

France (ML)

French Guiana (L)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Guam (ML)

Hong Kong (ML)

Hungary (ML)

Iceland (ML)

India (ML)

Indonesia (ML)

Ireland (ML)

Israel (ML)

Italy (ML)

Japan (ML)

Kazakhstan (L)

Kuwait (ML)

Laos (L)

Liechtenstein (L)

Lithuania (L)

Luxembourg (ML)

Macau (ML)

Malaysia (ML)

Malta (ML)

Martinique (ML)

Mexico (ML)

Monaco (L)

Mongolia (ML)

Morocco (L)

Namibia (ML)

Netherlands (L)

New Zealand (ML)

Northern Mariana Isl. (L)

Norway (ML)

Pakistan, Telenor (M)

Pakistan, Zong (M)

Panama (L)

Paraguay (ML)

Peru (ML)

Poland (ML)

Portugal (ML)

Romania (ML)

Russia (L)

San Marino (L)

Singapore (ML)

Slovakia (L)

Slovenia (L)

South Africa (L)

South Korea (ML)

Spain (ML)

Sweden (ML)

Switzerland (L)

Taiwan (L)

Thailand (ML)

Trinidad and Tobago (L)

Turkey (L)

United Arab Emirates (L)

United Kingdom (ML)

Uruguay (L)

Venezuela (L)

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

DESCARGA LA APLICACIÓN

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Watch This

WHY YOU’RE SMART?

Most consumers spend on average $141/mo ($1,692/year)* for mobile phone service. *J.D. Power & Associates


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

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