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Getting Started with MobileX

Welcome! We are excited to have you join the MobileX family. We have made the process to join MobileX as simple and enjoyable as using the app itself.

Just follow the steps below to join:

  1. Download the app
  2. Create a MobileX account
  3. Select from one of our 3 plan type options
  4. Provide additional details and get activated
  5. Start saving!

Plan options

MobileX has 3 different plan type offerings.

  • Need a Hand Plan
  • Unlimited Plans
  • Build Your Plan Your Way

Need a Hand Plan

While we have several plan options, we recommend most people go through the $4.88 Need a Hand Plan. The Need a Hand Plan Learning Period is an up-to 10 day analysis period during which our A.I. Forecaster learns how you live, and creates a fully-customized plan just for you. During the Learning Period, you will use your phone as you normally would and the MobileX A.I. learns your usage patterns. After the Need a Hand Plan Learning Period ends, we will let you know your exact data usage and the price you will be paying for that amount of data every month. 

The Learning Period gives us specific insight into your unique data usage. So rather than picking a plan that “fits” your approximated usage lifestyle, we offer you a plan FOR your usage lifestyle. Don’t be surprised when you find out you actually use way less data than other carriers tell you you’re using. Unlike other carriers who unfortunately try to trick their customers into believing they need to pay extra for unlimited data, we believe you should pay for what you need and nothing more. Why would you want to pay for data you’re not even using? Sounds silly, huh? MobileX is designed to be a cost effective and smart spending mobile plan. Let’s get started!
 

Note: Learning Period does not include Mobile Hotspot. 

Basic Unlimited 

Much like you’ll find at other carriers, we offer basic unlimited plans as well.  These plans come with a set amount of high-speed data before being slowed down. As the name implies, they are unlimited. With the traditional style of these plans, you pay the same each month regardless of how much data you use. 

 

Basic Unlimited Pricing

There are two plan offerings

Basic Unlimited 10GB: $14.88

Basic Unlimited : $24.88

Note: Prices listed are before taxes and fees. 

 

  • Unlimited Talk & Text*
  • Wi-Fi calling**
  • Visual Voicemail
  • High-speed data***
  • Premium data top-ups
  • Hotspot
  • Video Optimizer****

* Basic Unlimited includes unlimited calling and texting to international. Not applicable to other 
** Wi-Fi calling requires a compatible device
*** Once highspeed data is used up, speeds are slowed to 3G(512Kbps) speeds.  
**** Video speeds optimized for 480P Standard Definition  

 

Build Your Plan Your Way

With Build Your Plan Your Way you can create any data/talk/text combo–including international–all in the app! Even better is you will only ever pay for what you use. The way this works is that unused mobile data gets converted into a bill credit on your next month’s renewal.  What’s also awesome is that we give you the ability to tweak the plan to your liking.
 

What you get with Build Your Plan Your Way
 

  • Premium data from one of the fastest 5G networks in America
  • Video Optimizer**
  • Visual Voicemail
  • Premium data top-ups
  • Wi-Fi calling***
  • Data rollover˚

Pricing structure for Build Your Plan Your Way
 

Platform fee

  • $1.98
     

Talk/Text packages§

  • No Talk/Text: $0
  • 50 Minutes Talk/Text: $1.50/mo
  • 150 Minutes Talk/Text: $2.50/mo
  • Unlimited Talk/Text: $4.50/mo
     

Data

  • $2.10/GB – Leftover data converts to credit and is deducted from your next month.

Add-ons

  • Unlimited Talk/Text to Mexico and Canada: $4.50/mo
  • Call anyone internationally from the U.S. to 100+ countries: $2.00/mo
  • Spam filter: $0.50/mo
  • And many more…check within the app!
     

Note:
* Prices do not include taxes nor government surcharges that may be applicable and will be applied at checkout. Restrictions and terms apply.
** 480p, 720p, 1080p, or 4k, higher resolution will use more data. Video speeds optimized for 480p standard definition.
*** Wi-Fi calling requires a compatible device
**** Once high-speed data is used up, speeds are slowed to 3G (512Kpbs) speeds.
†Unlimited high-speed data is subject to Fair Use policy.
˚Any data you don’t use as part of Build Your Plan Your Way, will roll over as a monetary credit to the next billing cycle.
§All Talk/Text packages are subject to applicable taxes. 

 

‹ View all FAQs

WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





Unlimited Worldwide Calls to
100+ Countries

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


MOST POPULAR COUNTRIES!

India (ML)

China (ML)

Guatemala (L)

El Salvador (L)

Dominican Republic (L)

Israel (ML)

South Korea (ML)

Philippines (M)

Vietnam (ML)

Pakistan (ML)

Bangladesh (ML)

Mexico (ML)

Canada (L)

North America & Caribbean

Aruba (L)

Bermuda (ML)

Cayman Islands (L)

American Samoa (ML)

Guam (ML)

Mariana Islands (ML)

Martinique (L)

Puerto Rico (ML)

US Virgin Islands (ML)

St. Maarten (L)

Trinidad and Tobago (L)

South America & Central America

Argentina (ML)

Brazil (ML)

Chile (ML)

Colombia (ML)

Costa Rica (ML)

French Guiana (L)

Panama (L)

Paraguay (ML)

Peru (ML)

Uruguay (L)

Venezuela (ML)

Europe

Andorra (L)

Austria (L)

Belgium (L)

Bulgaria (L)

Croatia (L)

Cyprus (L)

Czech Republic (ML)

Denmark (M)

Estonia (L)

Faroe Islands (ML)

Finland (M)

France (ML)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Hungary (ML)

Iceland (ML)

Ireland (ML)

Italy (ML)

Kazakhstan (L)

Liechtenstein (ML)

Luxembourg (L)

Malta (L)

Monaco (L)

Netherlands (L)

Norway (ML)

Poland (ML)

Portugal (L)

Reunion Island (L)

Romania (ML)

Russia (L)

Slovakia (L)

Spain (ML)

Sweden (ML)

Switzerland (L)

Ukraine (L)

United Kingdom (ML)

Middle East & Africa

Algeria (L)

Cameroon (L)

Egypt (M)

Kenya (M)

Kuwait (ML)

Mauritius (L)

Morocco (L)

Namibia (ML)

Nigeria (M)

Oman (L)

Saudi Arabia (L)

South Africa (ML)

Turkey (L)

Asia & Pacific

Australia (ML)

Bhutan (ML)

Brunei (M)

Cambodia (ML)

Hong Kong (ML)

Indonesia (ML)

Japan (ML)

Laos (ML)

Macao (L)

Malaysia (ML)

Mongolia (ML)

Myanmar (L)

New Zealand (ML)

Singapore (ML)

Taiwan (L)

Thailand (ML)

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

WHY YOU’RE SMART?


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

NEED HELP? HAVE QUESTIONS?
JUST WANT TO TELL US HOW MUCH YOU LOVE MOBILEX?

XPERTCARE

Chat with an Xpert 7-days a week from 8am-12am ET

Live Chat



Frequently Asked Questions



TESTIMONIALS

Current MobileX user? We'd love to hear from you! Take our survey and provide your feedback. Visit mymobilex.com/survey.



CAREERS

Send us your resume to careers@mymobilex.com and we’ll let you know when we’re hiring.





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