Got questions? Start a live chat now!

How do I get in touch with XpertCare?

The best way to get in touch with us is through the MobileX app. Within the app, we can pull up your account and get you fully verified. To get in touch with us, simply do the following:

  • Open the MobileX app
  • Go to XpertCare (located in the bottom right-hand corner of the app)
  • Tap “Support requests”
  • Tap “Start a new support request”
  • Select the option that best fits your needs
  • Fill in a description of your issue with as much detail as possible–Add a file if applicable
  • Tap “Create support request”

Note: Once your support request is created, it will show under your Open requests. You can come back to it in the future to respond by tapping on the support request itself.

An alternative method to reach us is via our live chat which can be accessed on www.mymobilex.com. Simply tap the chatbot icon and fill out the necessary information to be directed to the next available representative. It is critical that you provide the email address that is associated with the MobileX account you require assistance with. This is needed so that we can locate you in our systems.

We look forward to hearing from you and answering your questions.

‹ View all FAQs

DESCARGUE LA APLICACIÓN MÓVIL
Y COMIENCE AHORA

DESCARGA LA APLICACIÓN

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WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..

There’s no-one else out there like you—you’re a one-of-a-kind— and we think your phone plan should be too.


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





If you’re interested in joining the MobileX team?

Send us your resumé to careers@mymobilex.com and we’ll let you know when we’re hiring.

Unlimited Worldwide Calls to
100+ Countries

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


MOST POPULAR COUNTRIES!

India (ML)

China (ML)

Guatemala (L)

El Salvador (L)

Dominican Republic (L)

Israel (ML)

South Korea (ML)

Philippines (M)

Vietnam (ML)

Pakistan (ML)

Bangladesh (ML)

Mexico (ML)

Canada (L)

North America & Caribbean

Aruba (L)

Bermuda (ML)

Cayman Islands (L)

American Samoa (ML)

Guam (ML)

Mariana Islands (ML)

Martinique (L)

Puerto Rico (ML)

US Virgin Islands (ML)

St. Maarten (L)

Trinidad and Tobago (L)

South America & Central America

Argentina (ML)

Brazil (ML)

Chile (ML)

Colombia (ML)

Costa Rica (ML)

French Guiana (L)

Panama (L)

Paraguay (ML)

Peru (ML)

Uruguay (L)

Venezuela (ML)

Europe

Andorra (L)

Austria (L)

Belgium (L)

Bulgaria (L)

Croatia (L)

Cyprus (L)

Czech Republic (ML)

Denmark (M)

Estonia (L)

Faroe Islands (ML)

Finland (M)

France (ML)

Germany (ML)

Gibraltar (L)

Greece (ML)

Greenland (L)

Guadeloupe (L)

Hungary (ML)

Iceland (ML)

Ireland (ML)

Italy (ML)

Kazakhstan (L)

Liechtenstein (ML)

Luxembourg (L)

Malta (L)

Monaco (L)

Netherlands (L)

Norway (ML)

Poland (ML)

Portugal (L)

Reunion Island (L)

Romania (ML)

Russia (L)

Slovakia (L)

Spain (ML)

Sweden (ML)

Switzerland (L)

Ukraine (L)

United Kingdom (ML)

Middle East & Africa

Algeria (L)

Cameroon (L)

Egypt (M)

Kenya (M)

Kuwait (ML)

Mauritius (L)

Morocco (L)

Namibia (ML)

Nigeria (M)

Oman (L)

Saudi Arabia (L)

South Africa (ML)

Turkey (L)

Asia & Pacific

Australia (ML)

Bhutan (ML)

Brunei (M)

Cambodia (ML)

Hong Kong (ML)

Indonesia (ML)

Japan (ML)

Laos (ML)

Macao (L)

Malaysia (ML)

Mongolia (ML)

Myanmar (L)

New Zealand (ML)

Singapore (ML)

Taiwan (L)

Thailand (ML)

Download our complete ILD destinations list HERE

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

DESCARGA LA APLICACIÓN

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Watch This

WHY YOU’RE SMART?

Most consumers spend on average $141/mo ($1,692/year)* for mobile phone service. *J.D. Power


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

NEED HELP? HAVE QUESTIONS?
JUST WANT TO TELL US HOW MUCH YOU LOVE MOBILEX?

XPERTCARE

Chat with an Xpert 7-days a week from 8am-12am ET

Live Chat


Call an Xpert -1.833.422.1053

Email an Xpert -Xpertcare@mymobilex.com


Frequently Asked Questions



TESTIMONIALS

Current MobileX user? We'd love to hear from you! Take our survey and provide your feedback. Visit mymobilex.com/survey.



CAREERS

Send us your resume to careers@mymobilex.com and we’ll let you know when we’re hiring.





NEED A HAND PLAN.


For $4.88, our NEED A HAND PLAN A.I. Forecaster analyzes your data usage in 10 days or less, then suggests what’s right for you–either a Personalized Access plan or an Unlimited plan, featuring high-speed data and 5G Ultra Wideband in more places. You’ll get a credit of up to $4.88 against the cost of the plan.* Start saving now!

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BEST IN-MARKET UNLIMITED PLANS in america.


With Nationwide Unlimited Talk/Text and 5G/4G coverage, you’ll never pay more than $24.88 on one of our Unlimited plans.

Price Card
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build your
plan your way.


Create any Data/Talk/Text combo for your phone OR create a Data only plan for your iPad/Android tablet.*


Data
$2.10/GB (any leftover data will convert to credit and be deducted from your next month)

Talk/Text packages
50mins / 50text - $1.50/mo
150mins / 150text - $2.50/mo
Unlimited mins / Unlimited text - $4.50/mo

Add-on options:
Auto Top-Up - FREE
Call anyone internationally from the U.S. for $2/mo (requires a Talk/Text package)
Enhanced Visual Voicemail for $1.90/mo
Premium Caller ID and Spam filter for $2.10/mo
Spam filter - $0.50/mo

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*Build Your Plan Your Way requires a $1.98 platform fee.

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