How do I set up the MobileX APN on an iPhone? 

Once you’ve activated your customer’s iPhone through T-CETRA, there’s one last important step you must complete: configuring the MobileX network APN.

To set up the MobileX APN on an iPhone, follow these steps:

1. While connected to WiFi, open the Safari browser on your customer’s iPhone and go to https://geni.us/MobileXAPN Note: this URL will only work in Safari, not any other browsers
2. A pop-up will appear saying, “This website is trying to download a configuration profile. Do you want to allow this?” – tap Allow
3. Then tap Close on Profile Download
4. Next, open Settings; you should see Profile Download under your customer’s name – please tap Profile Download 
5. Now tap Install, located in the upper right-hand corner 
6. Enter your customer’s passcode
7. Tap Install 
8. Tap the red Install button 
9. Tap Done 

If APN installation is not successful, please contact XpertCare at 877-827-5571.

How do I set up the MobileX APN on my customer’s Android?

Article Name: How do I set up the MobileX APN on my customer’s Android?

Once you have activated your customer’s Android through T-CETRA, you have one last important step: configure the MobileX network APN.

Follow these steps to active the MobileX APN on an Android:

Samsung devices:

1. Opening Settings
2. Tap Connections 
3. Tap Mobile Networks
4. Then select, Access Point Names
5. Tap Add in the upper righthand corner
   • Note: if that option isn’t available, edit VZWINTERNET and don’t change the name  
6. Under Name, please enter: MobileX 
7. Under APN, please enter: mx5g.vzwentp
   • Note: if this naming convention isn’t accepted, please capitalize all characters
8. Next, select the three dots in the upper righthand corner and tap Save 
9. Restart the device in order to complete APN installation

Google devices:

1. Open Settings
2. Tap Network and Internet
3. Tap SIMs
4. Select MobileX SIM
5. Tap Access Point Names, located at the bottom of the screen
6. Tap the Plus sign
   • Note: If this isn’t an option, edit VZWINTERNET and don’t change the name
7. Under Name, please enter: MobileX 
8. Under APN, please enter: mx5g.vzwentp
   • Note: if this naming convention isn’t accepted, please capitalize all characters
9. Next, select the three dots in the upper righthand corner and tap Save 
10. Restart the device in order to complete APN installation

Other Android devices:

• Open the Main Menu icon
• Go to App Settings
• Tap MobileX Network Profile
• Note: some devices require additional info
  • MMC: 311
  • MNC: 480 
  • APN Type: default, supl, dun

If APN installation is not successful, please contact XpertCare at 877-827-5571.