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How do I check my Screen Time on my iPhone?

iPhone steps:
  1. Open Settings
  2. Scroll down and tap Screen Time
  3. Your Daily Average will be displayed on a chart
  4. Tap See All Activity
  5. Displayed is time spent on Social, Productivity & Finance, Creativity, Total Screen Time, and overall usage ranked from most used app to least used app on that device.
 

What are the taxes and government surcharges associated with my MobileX plan?

At MobileX, we believe in passing on as much savings as possible to our customers so that we can continue to deliver dramatic reductions in wireless service costs without compromising connectivity quality. All our pricing is transparent with no unexplained fees.

After you select or adjust your plans and features, you will have a chance to review your bill before you pay for it. To provide a simple bill, we consolidate all applicable taxes and government surcharges into one line item above the display of the total price. Taxes and government surcharges vary by state and local jurisdiction, and the total is calculated automatically by the compliance solutions plug-in based on the service address you provided. Various government entities require that we collect these taxes and government surcharges, then remit the required amounts to the government entities. We have not adopted the common industry practice of charging you additional fees not mandated by governments. Our prices for services and the amounts we collect as required by governments are transparent.

 

Below is a list of common taxes and government surcharges:

 

1. Federal Universal Service Fund (FUSF) Fee: This fee, required by the Federal Communications Commission (FCC), supports universal service programs to enhance access to advanced telecommunications services in rural and high-cost areas, provide low-income assistance, and offer services to schools, libraries, and rural healthcare providers. The Universal Service Administrative Company (USAC) establishes a quarterly contribution factor, and MobileX charges its customers the then-applicable rate set by USAC.

2. State Universal Service Fund (USF) Fee: Like the Federal Universal Service Fund (FUSF) Fee, this charge supports universal programs at the state level.

3. 911 Fees: 911 fees are imposed by state or local governments to support emergency services, such as police, fire, and medical response. Each state, city, municipality, or county has specific charges, and a ZIP code is required to determine the applicable 911 charges.

4. State and Local Taxes: These taxes vary depending on the state and local jurisdiction and may include sales tax, gross receipts tax, utility tax, or other telecommunications-specific taxes.

5. Sales Tax: Applied to the purchase of SIM kits, devices, or accessories.

How to find your SIM number on my iPhone

Your SIM number is your phone’s unique serial number and usually consists of 19-20 characters.
To find on an iOS devices (iPhones, etc):
  1. Check your device settings
  • Go to Settings > General > About
  • Scroll down to locate the ICCID (SIM Card) number
  • To copy, tap and hold the ICCID number until Copy is displayed. Tap Copy.
2. Check SIM Card
  • Pop your device’s SIM tray open. Find the SIM Card number printed on the card
 

Can I add more data during a monthly service period?

Yes, you can add extra data before your next renewal period. If your data is running low or you know you’re going to need more, you can simply add more without running out while on the go. We have three options to add data listed below.
Process to add data method 1:
  1. Open MobileX app
  2. Click on the wheel
  3. The one-time data purchase screen will be displayed
  4. Select the amount of data you want
  5.  Press Confirm and pay button
  6. Data has been added to your service
Process to add data method 2:
  1. Open MobileX app
  2. Click on Manually add data, located on the homepage under your data wheel
  3. The one-time data purchase screen will be displayed
  4. Select the amount of data you want
  5. Press Confirm and pay button
  6. Data has been added to your service
Process to add data method 3:
  1. Open MobileX app
  2. Tap on Main Menu icon
  3. Tap on Access  
  4. Tap on Manually add data.
  5. Select the amount of data you want
  6. Press Confirm and pay button
  7. Data has been added to your service
 

How Do I Port My Optimum Mobile Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • First, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
To obtain the Number Transfer PIN Optimum offers one method: Call them at 833.449.8586, they will email you a new PIN.

How do I identify my iPhone model?

There are countless numbers of iPhone models on the market these days, we can’t seem to keep track of which one we have anymore. If you have the same problem, it’s super easy to find your device’s model within the MobileX app.
Steps for iPhone:
  1. Open Settings
  2. Tap General
  3. Tap About
  4. Next to the Model Name you will see the specific model of that iPhone
(Pro-Tip: Click on the model number to have it display the part number of your iPhone)

How to view data usage

Viewing your data usage is easy to do with the MobileX app
On the home screen, you will see our “Data Wheel” which shows you in real-time how much data you have left in your cycle. The wheel will change colors starting as green when full and turning slowly to red as you get close to running out.
 
Use Trend
The use trend shows your data usage from previous days so you can get a better idea of your total usage. To access, it just swipe to the right of the data wheel.

How to add to my Wish list and how to check my Wish list

In our Xchange Marketplace, you have the ability to love (heart) an item and save it to your Wish list.
 Steps to add an item to your Wish list:
  1. Open MobileX App
  2. Tap on Main Menu icon
a. Tap Shop
3. Check out the merch, and if you love something:
a. Tap the heart next to the item (fills in black when selected).
4. A notification will pop up on the bottom of the screen, indicating that the item was successfully added to your Wish list.
To access your Wish List
  1. Tap on Main Menu icon
  2. Tap on You
  3. Tap Wishlist
 

How to view my data usage history

To view your data usage history
  1. Open MobileX app
  2. Tab Use trend on the top bar
You can see what you used and your average usage.
 

How to take a screenshot on my iPhone?

iPhone X models and later:
  1. Quickly press and hold the power button and volume up button simultaneously to take a screenshot
iPhone SE and iPhone 8 models and older:
  1. Quickly press the Power button and Home button simultaneously to take a screenshot
 

How to perform a factory reset on my iPhone?

A factory reset will erase all content on your iPhone. Make sure to backup your device before resetting otherwise you could lose all your awesome photos, contacts and that amazing music collection of yours!
iOS devices:
  1. Tap on Settings
  2. Press General
  3. Tap Transfer or Reset iPhone
  4. Tap Erase all Content and Settings, then press continue
  5. Enter your iPhone password
  6. You will see the “Uploading data to iCloud” screen
  7. Enter Apple ID password
  8. Press turn off: located at the top right of the screen
  9. Tap Erase iPhone button
  10. Mission Complete! The factory welcome screen should now be on display.
 
 

How do I add an email account to my iPhones Mail app?

Adding an existing email account to your iPhone allows you to check all of your email notifications in one central location through the Mail app.
iPhone steps:
  1. Open Settings; Tap Mail
  2. Press Accounts
  3. Tap Add Accounts
  4. Select your email provider (If you don’t see your provider, click on others)
  5. Enter your email and password to log in
  6. Choose information from your email account you would like to sync with your device
  7. Click Save
 

How do I activate my iPhone?

Steps for iPhone Activation:
  • If you already have your own number, get your account number and port out pin from your carrier
  • Download MobileX app
  • Activate service
  • Manually install SIM card
  • Relaunch MobileX app
  • Your MobileX will now be fully activated
Steps for iPhone MobileX activation:
  1. Download MobileX app
    1. Open App Store
    2. Search MobileX
    3. Tap on Get (enter your password if needed)
    4. The MobileX app will be downloaded to the home screen
  2.  Launch MobileX app
    1. Press Get Started!
    2. Do you already have a MobileX SIM?
      1. Press Yes, I have A SIM card
    3. Let’s get acquainted
      1. Enter your Name and Home Address and press Continue
    4. Payment set-up  
      1. Enter your card information
    5. Your device and SIM card
      1. Enter your device’s IMEI number
        1. Open Settings
        2. Select General
        3. Select About
        4. Scroll down the page to IMEI number (the 15 digits to the right). Press and hold the number to copy it
      2. Enter your MobileX SIM Card Number
        1. Manually type in the SIM card number (located on the physical SIM card)
        2. Or Press > Scan SIM barcode with your camera.
          1. Allow the camera to be used by the app.
          2. Place your camera over the SIM card barcode and tap on the barcode until it appears in the field
    6.  Bring your phone number from your current service
      1. Skip the step; by pressing choose a new phone number
        1. Pick from 3 numbers and tap Next
      2. Or go through the steps to port in your phone number
        1. Enter phone number
        2. Select your current mobile provider, or select not listed
        3. Enter account number
        4. Enter account PIN
        5. Press Continue
    7. Confirm that we’ve got everything right
      1. Press on Confirm & Activate button
    8. Success!
  3. Turn phone off
  4. Manually insert your MobileX SIM card into your iPhone
    1. Locate SIM Tray (It can be found on the edge of your iPhone)
    2. Pop-out SIM tray (insert SIM tool or paper clip into the small hole on the SIM tray, then gently push to pop the tray out)
    3. Replace your old SIM with your new MobileX SIM
    4. Re-insert the SIM tray into iPhone
    5. Power iPhone back on

How can I suggest/recommend a feature for the app?

We appreciate any feedback and encourage our customers to reach out with suggestions to improve the MobileX experience. Let us know if we are missing the mark in any way, or even send over a compliment. We love compliments! Here are a few simple steps you can follow to give us your feedback.
How to submit feedback/suggestions:
  1. Launch MobileX app
  2. Tap on the Main Menu icon
  3. Tap Give us feedback
  4. Either select General or Technical
  5. Input your suggestions/feedback in the dedicated message box where you see: Type your comments here…
  6. Tap Send feedback
 

How do I get in touch with XpertCare?

The best way to get in touch with us is through the MobileX app. Within the app, we can pull up your account and get you fully verified. To get in touch with us, simply do the following:

  • Open the MobileX app
  • Go to XpertCare (located in the bottom right-hand corner of the app)
  • Tap “Support requests”
  • Tap “Start a new support request”
  • Select the option that best fits your needs
  • Fill in a description of your issue with as much detail as possible–Add a file if applicable
  • Tap “Create support request”

Note: Once your support request is created, it will show under your Open requests. You can come back to it in the future to respond by tapping on the support request itself.

An alternative method to reach us is via our live chat which can be accessed on www.mymobilex.com. Simply tap the chatbot icon and fill out the necessary information to be directed to the next available representative. It is critical that you provide the email address that is associated with the MobileX account you require assistance with. This is needed so that we can locate you in our systems.

We look forward to hearing from you and answering your questions.

How to unlock your AT&T phone?

You need an unlocked phone to use our MobileX. To ensure your AT&T phone is unlocked you need to meet these three requirements:
  1. Own an AT&T locked phone
  2. The phone is a personal line
  3. The phone is being paid off
Once this is done, you can go to their website and request an unlock.
https://www.att.com/deviceunlock/

Is MobileX a prepaid service?

Yes, technically you pay for all MobileX services in advance, although it can occur at different time periods. MobileX offers several types of plan offerings. To successfully activate the service, payment will be required.

How do I unlock my T-Mobile phone?

You need an unlocked phone to use MobileX. To ensure your T-Mobile phone is unlocked you need to meet these three requirements:
  1. Have a T-Mobile locked phone
  2. You either own the line/service or the account owner has authorized you to use the phone
  3. The phone is paid off
T-Mobile usually sends a text message informing you the device has been unlocked. You will either need to follow the steps on the page below or turn your phone off and on.
For all the details visit T-Mobile device unlock

How do I get started with MobileX?

Welcome! We are excited to have you join the MobileX family. We have made the process to join MobileX as simple and enjoyable as using the app itself.

Just follow the steps below to join:

  1. Download the app
  2. Create a MobileX account
  3. Select from one of our 3 plan type options
  4. Provide additional details and get activated
  5. Start saving!

Plan options

MobileX has 3 different plan type offerings.

  • Need a Hand Plan
  • Unlimited Plans
  • Build Your Plan Your Way

Need a Hand Plan

While we have several plan options, we recommend most people go through the $4.88 Need a Hand Plan. The Need a Hand Plan Learning Period is an up-to 10 day analysis period during which our A.I. Forecaster learns how you live, and creates a fully-customized plan just for you. During the Learning Period, you will use your phone as you normally would and the MobileX A.I. learns your usage patterns. After the Need a Hand Plan Learning Period ends, we will let you know your exact data usage and the price you will be paying for that amount of data every month. 

The Learning Period gives us specific insight into your unique data usage. So rather than picking a plan that “fits” your approximated usage lifestyle, we offer you a plan FOR your usage lifestyle. Don’t be surprised when you find out you actually use way less data than other carriers tell you you’re using. Unlike other carriers who unfortunately try to trick their customers into believing they need to pay extra for unlimited data, we believe you should pay for what you need and nothing more. Why would you want to pay for data you’re not even using? Sounds silly, huh? MobileX is designed to be a cost effective and smart spending mobile plan. Let’s get started!
 

Note: Learning Period does not include Mobile Hotspot. 

Basic Unlimited 

Much like you’ll find at other carriers, we offer basic unlimited plans as well.  These plans come with a set amount of high-speed data before being slowed down. As the name implies, they are unlimited. With the traditional style of these plans, you pay the same each month regardless of how much data you use. 

 

Basic Unlimited Pricing

There are two plan offerings

Basic Unlimited 10GB: $14.88

Basic Unlimited : $24.88

Note: Prices listed are before taxes and fees. 

 

  • Unlimited Talk & Text*
  • Wi-Fi calling**
  • Visual Voicemail
  • High-speed data***
  • Premium data top-ups
  • Hotspot
  • Video Optimizer****

* Basic Unlimited includes unlimited calling and texting to international. Not applicable to other 
** Wi-Fi calling requires a compatible device
*** Once highspeed data is used up, speeds are slowed to 3G(512Kbps) speeds.  
**** Video speeds optimized for 480P Standard Definition  

 

Build Your Plan Your Way

With Build Your Plan Your Way you can create any data/talk/text combo–including international–all in the app! Even better is you will only ever pay for what you use. The way this works is that unused mobile data gets converted into a bill credit on your next month’s renewal.  What’s also awesome is that we give you the ability to tweak the plan to your liking.
 

What you get with Build Your Plan Your Way
 

  • Premium data from one of the fastest 5G networks in America
  • Video Optimizer**
  • Visual Voicemail
  • Premium data top-ups
  • Wi-Fi calling***
  • Data rollover˚

Pricing structure for Build Your Plan Your Way
 

Platform fee

  • $1.98
     

Talk/Text packages§

  • No Talk/Text: $0
  • 50 Minutes Talk/Text: $1.50/mo
  • 150 Minutes Talk/Text: $2.50/mo
  • Unlimited Talk/Text: $4.50/mo
     

Data

  • $2.10/GB – Leftover data converts to credit and is deducted from your next month.

Add-ons

  • Unlimited Talk/Text to Mexico and Canada: $4.50/mo
  • Call anyone internationally from the U.S. to 100+ countries: $2.00/mo
  • Spam filter: $0.50/mo
  • And many more…check within the app!
     

Note:
* Prices do not include taxes nor government surcharges that may be applicable and will be applied at checkout. Restrictions and terms apply.
** 480p, 720p, 1080p, or 4k, higher resolution will use more data. Video speeds optimized for 480p standard definition.
*** Wi-Fi calling requires a compatible device
**** Once high-speed data is used up, speeds are slowed to 3G (512Kpbs) speeds.
†Unlimited high-speed data is subject to Fair Use policy.
˚Any data you don’t use as part of Build Your Plan Your Way, will roll over as a monetary credit to the next billing cycle.
§All Talk/Text packages are subject to applicable taxes. 

 

Finding your SIM number if you’re using Android

Your SIM number—also known as the ICCID (Integrated Circuit Card Identifier)—is your unique mobile serial number, usually consisting of 19-20 characters.
Finding it on a Samsung/Google Pixel device: 
The easiest way: Open the Phone app and dial *#06# on the numeric keypad. Your ICCID number should then appear on the screen. 
You can also use these options, which may differ slightly depending on your device:
  1. Go to Settings > About Phone > Scroll down for ICCID number, or
  2. Check on your SIM card: Pop your device’s SIM tray open. Find the SIM card number that’s printed on the card.
Finding it on other Android devices: 
The easiest way: Open the Phone app and dial *#06# on the numeric keypad. Your ICCID number should then appear on the screen. 
You can also use these options, which may differ slightly depending on your device:  
  1. Go to Settings > System > About Phone/Device > Status > ICCID information, or
  2. Check SIM Card: Pop your device’s SIM tray open. Find the SIM card number that’s printed on the card.
 

Finding your phone’s IMEI number if you’re using Android

A phone’s IMEI—or “International Mobile Equipment Identity” is a unique number used to identify a device on a mobile network. There are a number of different ways to check for your Android device’s IMEI number.
To locate your device’s IMEI, follow these simple steps.
Google Pixel: 
The easiest way: Open the Phone app and dial *#06# on the numeric keypad. Your IMEI number should then appear on the screen. 
You can also use this option, which may differ slightly depending on your device:
  1. Go to Settings > About phone and scroll down to find your device’s IMEI number. 
Other Android devices:
The easiest way: Open the Phone app and dial *#06# on the numeric keypad. Your IMEI number should then appear on the screen. 
You can also use this option, which may differ slightly depending on your device:
  1. Go to Settings > System > About Phone/Device > Status > IMEI information. 
The IMEI number can also usually be found on the box that your device came in, or on the sticker of the SIM card tray contained within.
 
 

How to Set Up Biometrics to Log into MobileX app?

The MobileX app allows you to use your fingerprint or faceID to log in. This feature was designed to make your experience with us as simple and stress-free as possible, which means not having to type in a password every time.
Steps to activate biometric login:
  1. Log into your MobileX app
2. Tap on Main Menu icon
3. Tap on App settings
4. Tap Biometric
5. Sign-in to turn on biometric (Click the circle on switch. The circle will turn black and move to the right side when On)
6. Tap Done
Known Issue:  
You may have turned on biometrics in the MobileX app despite not having biometric authentication enabled on your iPhone. Doing so results in you being logged out of the MobileX app every time you force close it. For this feature to work properly, you need to have biometrics set up on your device (meaning have your fingerprint/ Face ID saved on that device).
Doing the following steps will give you the intended functionality, i.e., fingerprint or face ID biometric sign-in.  
To properly set up the phone to allow for biometric authentication do the following steps:
  1. Disable biometric on the app (press button off) 
    1. Force close the app or log out and back in 
  2. Go into settings and set up biometrics on your device (link article to be written) 
  3. Go back into MobileX app  
  4. Turn biometric back on 
 

How do I change my iPhone’s Display & Brightness?

You can manually change your iPhone’s appearance, from brightness levels, display modes, font size and much more.
iPhone steps:
  1. Open Settings
  2. Scroll down and select Display & Brightness (within this tab you have multiple parameters to choose from)
 

How and when to use Airplane Mode on my iPhone?

When airplane mode is activated it disables all signals and Wi-Fi to your phone, while still allowing other features to work. Airplane mode is great if you want to save battery life, decrease the time it takes to charge your battery or keep roaming charges down. Who doesn’t love to save a buck or two?
iPhone steps:
  1. Open Settings
  2. Tap the toggle switch next to Airplane Mode (Turns green when On)
Or
  1. Unlock your iPhone and simply swipe down on the top right of your screen to open the control center
  2. Swipe the airplane image in (Turns orange when On)
 

How do I add more data?

If you need more data to stream your favorite movies or scroll through social media, you’re in luck! In a few simple steps, you can add your preferred amount of data all within the MobileX app.
Steps to add more data:
  1. Open MobileX app
  2. Click on Add More Data, located on the homepage under your data wheel
  3. The one-time data purchase screen will be displayed
  4. Select the amount of data you want
  5. Click on Confirm Data Amount button
  6. Check through your purchase summary page, and then press the Confirm and Pay buttons
  7. Congratulations, data has been added to your service. You can now binge-watch that new Netflix show!
 

How Do I Port My Net10 Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • Firstly, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
With Net10 your Account number is your MEID or IMEI serial number. For information look at the “How to Find my IMEI” article in device support. Net 10 doesn’t have a Number Transfer PIN, for MobileX use “0000”

How do I know if MobileX has good coverage/service in my area?

From coast to coast and everywhere in-between, MobileX has you covered. All MobileX plans feature Priority Access high-speed data powered by America’s most reliable network, delivering reliable connectivity even during peak usage times. All on one of the fastest 5G networks in America.

How to activate Wi-Fi Calling on my iPhone?

Wi-Fi calling gives you the ability to make and/or receive domestic and international calls over a Wi-Fi network instead of using your cellular coverage.
iPhone Steps:
  1. Open Settings
  2. Tap on Cellular (If this is not in Cellular, it will be in Phone)
  3. Tap Wi-Fi Calling
  4. Turn on Wi-Fi Calling on This iPhone (Turns green when On)
  5. A pop-up notification will be displayed on the screen. Press enable.
  6. Important Information page will follow. Read and agree before clicking. Continue to activate Wi-Fi calling
Important – Emergency 911 Address Required: To successfully turn on Wi-Fi Calling, you must enter a U.S. address where all emergency services will be sent to. It is very important to remember to update your address if changed since this is the address for the emergency agency. Your 911 call will only use Wi-Fi if your cellular network is unavailable at that time.

How to find out if my iPhone is unlocked?

Your phone must be unlocked to activate the MobileX service. To find out whether your phone is locked or unlocked, use any of the following:
  1. Contact your current carrier and ask them to verify your phone’s lock status
iPhones users can view unlock status in Settings:
  •  Go to Settings > General > About
  • Scroll down to Carrier Lock.
    • It will say ‘No SIM restrictions’ if the phone is unlocked.
 

How to communicate with MobileX and how MobileX could communicate with you

Support methods

MobileX may reach out to you over the following methods

  • In app support request
  • e-mail
  • text message
  • phone call
  • Live chat

Inbound communication 

Live chat is inbound only

Inbound and outbound communication

The support request and e-mail are for inbound and outbound communication.

Outbound communication

Text messages and phone calls are currently only outbound and will only be done when prompted by you to receive either one. Note, that for text messages, standard carrier messages or data rates apply. 

Situations for outbound communication

  • If you request a phone call from in app ticket, and the agent deems that a call would be best to resolve your issue, a call may be agreed upon.
  • An agent may send you a verification code if you opt for the agent to send you one for validation purposes. An agent may suggest alternative methods of validation if you do not want to receive a text. 

Alternative methods of validation

  • Pin on account
  • Last 6 digits of ICCID/SIM #
  • One time Password

Note, you can opt out of receiving texts by mentioning it to the agent or replying to the text message ‘STOP’. 

What happens when my Need a Hand Plan Learning Period ends?

After the Need a Hand Plan Learning Period ends, we will let you know your exact data usage and the price you will be paying for that amount of data every month.

How does the Need a Hand Plan Learning Period work?

For $4.88, the Need a Hand Plan Learning Period is an up-to 10 day analysis period during which our A.I. Forecaster learns how you live, and creates a fully-customized plan just for you. During the Learning Period, you will use your phone as you normally would and the MobileX A.I. learns your usage patterns. After the Learning Period ends, we will let you know your exact data usage and the price you will be paying for that amount of data every month.

The Learning Period gives us specific insight into your unique data usage. So rather than picking a plan that “first” your approximated usage lifestyle, we offer you a plan FOR your usage lifestyle. Don’t be surprised when you find out you actually use way less data than other carriers tell you you’re using. Unlike other carriers who unfortunately try to trick their customers into believing they need to pay extra for unlimited data, we believe you should pay for what you need and nothing more. Why would you want to pay for data you’re not even using? Sounds silly, huh? MobileX is designed to be a cost effective and smart spending mobile plan. Let’s get started!

Note: Learning Period does not include Mobile Hotspot.

To start the Learning Period, you’ll need to select “NEED A HAND PLAN” in the onboarding THREE WAYS TO GET YOU CONNECTED. screen.
 
 

What happens after my use period ends?

Once you have used the MobileX service for the initial use period, you will officially enter your access period. In this period, your service and access won’t change. Your price and data amount will also remain the same. The only time any of this changes is if you decide to manually adjust what you want. It’s all up to you! 

How to set up “Hey Siri” on my iPhone?

iPhone steps:
  1. Launch the Settings app
  2. Scroll down to Siri & Search
  3. Tap the toggle switch next to Listen for “Hey Siri” (turns green when On)
  4. Tap Enable Siri
  5. Set up “Hey Siri” page is displayed. Tap Continue
  6. You will be asked to speak into iPhone starting with “Hey Siri”
  7. “Hey Siri” ready page is displayed. Tap Done
  8. “Hey Siri” is now activated through your voice on that iPhone
 

How Do I Port My T-Mobile Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • You need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier supported method to obtain a Number Transfer PIN
There are two methods
  1. T-Mobile app:
    1. Open the T-Mobile app and tap Account
    2. Tap Line Settings
    3. Tap Request a transfer PIN
    4. Follow the prompts
  2. T-Mobile.com
    1. Log in to T-Mobile account
    2. Click Account in the upper right corner
    3. Click Profile Settings
    4. Click Line Settings
    5. Click Request a Transfer PIN
    6. Follow the prompts
 

How do I manage my plan?

Managing your plan is super easy with the MobileX app. To start, go to your app store and ensure the app is up to date. Now we can begin!
Viewing your plan:
  1. Open the Mobile X app
  2. Tap the main menu icon
  3. Tap Access
On the access pricing screen, you will have a few options available to you. You can customize your plan for 30 days of access or purchase a year in advance. You also have the option to compare your plan with competitors with data pulled from BestPhonePlans .

How does Video Optimizer work for MobileX?

If you want more control over your data consumption while on our personalized access plan and to improve your overall video streaming experience you can manage the quality of your display with Video Optimizer.
Basically, you can lower the quality of your videos if you want your data to last longer or you can crank up your data usage to watch your favorite show in a higher definition. It’s all up to you! Within the app, there are four different low to best-quality options to choose from. Each quality selection will explain the change it makes to your data usage.
MobileX app steps:
  1. Open MobileX app
  2. Click on Video Optimizer (located on the homepage under the data wheel)
  3. You will now have the option to select from four different quality levels. Press on the circle on the right-hand side of the screen to select the quality level you want.
  4. Click Confirm
Note: for the video optimizer quality to take effect, you have to toggle Airplane mode On/Off to obtain your new video experience.
iPhone’s Airplane Mode Activation:
  1. Open Settings
  2. Tap the toggle switch next to Airplane Mode. This turns green when On.
(Another way to turn Airplane mode On: unlock your iPhone and simply swipe down on the top right-hand side of your screen to open the control center. Press the airplane image in which turns to orange to indicate it’s On)
Samsung/Pixel steps:
  1. Pull down the notification menu and then again to open your quick controls.
  2. Tap on Airplane Mode to activate
  3. Wait until you see no service and then turn off Airplane Mode
Note: If Airplane Mode isn’t shown in the drop-down menu, you can tap the pencil icon to add it
On other Android devices Airplane Mode Activation:
  1. Click on the Menu button on the main screen
  2. Open Settings
  3. Tap Network & Internet
  4. Turn Airplane toggle On/Off (uncheck the box, depending on the model)

Please note video optimizer is not available on any of our unlimited plans.

 

How do I use FaceTime Calling on my iPhone?

Steps for iPhone:
  1. Open FaceTime App
  2. Click on the + icon, located on the top right-hand side of the screen
  3. Type the name of the contact, phone number, or email of the individual you want to FaceTime
  4. You will see the option to FaceTime Audio call (no video) or Video call
  5. Make your selection and begin call
 

How do I install an eSIM on an Android device?

 

  1. Open Settings.
  2. Select Connections.
  3. Tap on SIM card manager.
  4. Under eSIMs, tap Add mobile plan.

 

​​

 

Turning on your Bluetooth if you’re using Android

Connecting to Bluetooth gives you the ability to wirelessly connect to all sorts of accessories and devices, like your favorite speaker or headphones.  
Samsung devices:
  1. Open Settings. 
  2. Select Connections. 
  3. Tap the slider on Bluetooth (it’ll turn blue). 
  4. Select the device you want to pair your device with. Once selected it’ll move to Saved Devices, indicating a successful connection. 
Steps for Pixels Devices 
  1. Open Settings. 
  2. Select Connected Devices. 
  3. Tap the slider on Bluetooth.
  4. Select the device you want to pair your device with. Once selected it’ll move to Saved Devices, indicating a successful connection.  
 
 

How Do I Port My Verizon Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • You need the number you are porting still active with the carrier If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
All port-ins require the obtained PIN and your current account number
  1. Call #7678 (PORT)
    1. If you have the myVerizon app installed this will open
    2. Otherwise, it will open the same page in your phone’s default browser
  2. Online or in the app there is an option to generate a Number Transfer PIN in the menu. This will create a PIN
 

What to do if your phone is lost or stolen

First off, we are sorry your phone has been misplaced or stolen! Please send us a Support Request stating that your phone was lost or stolen. Follow these steps:
  1. Tap Get Help on the bottom bar
  2. Tap Check Support Request Status
  3. Tap Start A New Support Request
  4. Then go through Device Issues >Lost or Stolen Device
Fill out as best you can and we’ll get back to you when the report has been submitted.

How Do I Port My Ultra Mobile Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • You need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
With Ultra Mobile, your PIN is usually the last four digits of your telephone number. If that does not work, call Ultra Mobile at 1-800-331-0500 and politely ask for your PIN.

How do I reset my MobileX password?

MobileX Password Reset:
  1. Launch MobileX app
  2. Tap on the Main Menu icon
  3. Tap on You
  4. Tap Change Password
  5. Enter New Password
  6. Press Change Password
 

Activating Wi-Fi calling if you’re using Android

Wi-Fi calling allows you to make and receive domestic and international calls over a Wi-Fi network instead of using your cellular coverage.
Samsung devices:
  1. Open Settings.
  2. Select Advanced Calling.
  3. Tap Enable Wi-Fi Calling to activate.
Google Pixel devices:
  1. Open Settings.
  2. Select Network and Internet.
  3. Tap SIMs.
  4. If there are multiple SIMs on your device, select the MobileX SIM
  5. Scroll down and tap Wi-Fi Calling
  6. Change Use Wi-Fi calling to the right so it matches the MaterialU enable color.
Important – Emergency 911 Address Required: To successfully turn on Wi-Fi calling, you’ll need to enter a valid U.S. address to where emergency services will be sent—t’s very important to keep your address current. Your 911 call will only use Wi-Fi if your cellular network is unavailable at that time.

How do I add a credit card to my iPhone’s wallet and purchase using Apple Pay?

 How to add a credit card to your Apple Wallet:
  1. Open the Apple Wallet app
  2. Tap the + sign on the top right-hand side of the screen
  3. Select card type and continue
  4. Input card information
  5. Follow remaining instructions (this may vary due to previous selections)
How to use Apple Pay:
  1. Unlock your iPhone
  2. Quickly double-tap the power off button on the edge of your phone (an image of your card will be displayed on the phone screen)
  3. Hold your phone over the payment terminal. A sound will indicate a successful purchase.
 

How do I remove my account?

If for any reason you want to remove your MobileX account, just follow the steps below. We hope to see you back someday!
Steps:
  1. Open MobileX app
  2. Tap on Access
  3. Scroll down and tap Deactivate service
    1. Select either Pause, Leave with your number, or Just leave
  4. Follow the remaining steps on the screen to remove your account
 

Performing a factory reset on your phone if you’re using Android

A factory reset completely erases all content on your iPhone. Make sure to have a backup of your device before resetting otherwise you might lose all your awesome photos, contacts and that amazing music collection of yours!  Please note on Android if you have an account signed in, you will be backing up every time you have your phone charging.  
Samsung devices: 
  1. Open Settings. 
  2. Tap General Management. 
  3. Tap Reset. 
  4. Tap Factory data reset. 
  5. Follow prompts and accept warnings. 
Google Pixel devices: 
  1. Open Settings. 
  2. Tap System. 
  3. Tap Reset options. 
  4. Tap Erase all data (factory reset). 
  5. Follow prompts and accept warnings. 
 
 

How do I order a SIM card?

If you need to order a SIM card, you can order one directly through our Xchange shop and have it delivered to your doorstep.
Steps to order a SIM Card on the MobileX App:
  1. Open Mobile X app
  2. Tap Shop on the bottom bar
  3. Tap the top banner and go to the Walmart Website
  4. Tap Add to Cart in the lower right
  5. Tap the cart icon in the upper right
  6. Complete the check out process.

How Do I Port My Xfinity Mobile Phone Number to MobileX

Porting your number is simple! Just be sure to follow the instructions in the article. And make sure before getting started to make note of the following:
  • All carriers have a different method to port out your number. The porting process starts out identically:
  • You need an active number with a carrier if you are taking advantage of a trade-in promo. The request needs to be made prior to trading in.
  • You will need to obtain the account number and transfer your pin from your carrier when doing your port.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN

Getting your account number

The account number for Xfinity Mobile is not the same as your 16-digit account number for your home services with Comcast/Xfinity. To get your mobile account number you will want to do the following:
1. Open the Xfinity Mobile App
2. Tap the Profile button in the upper left-hand corner
3. Your account number will be at the top below the Account Holder’s name.
Getting your Number Transfer PIN
  • To generate a number transfer PIN with Xfinity you have two options:
    Option 1:
    1. Go to Xfinity Mobile on a computer
    2. In the upper right you should see your name. If signed in hover over it and click on My Account from the dropdown
    3. Go to the Devices section on your account
    4. Click the line you would like to port out
    5. Click Learn More to Transfer your number. Cancel this line
    6. Select the number for a transfer pin to be sent to you via SMS.
    Please note you can use this transfer pin for all the other lines on the account and this process doesn’t need to be repeated.
Option 2: Call Xfinity Mobile and have them send you the transfer pin via SMS
 

How Do I Port My Mint Mobile Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • First, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
In the Mint Mobile App:
  1. In the app menu select Support Tab
  2. Tap Start a conversation
  3. Type in Account Number and send the message
  4. Tap To Port Out when the bot prompts you
  5. Ask the agent for your Account Number and PIN
  6. Give the agent the requested info and they’ll give you the information.
If you don’t have the app, don’t worry.
  1. You can call them from your Mint by dialing 611 or 1(800) 683-7392.
  2. Follow the voice prompts and talk with an over the phone agent.
  3. Then ask for your Mint account number and PIN.
  4. The agent will ask you for some information and they’ll give you the account number and PIN.
 

What countries are included with International Talk and Text?

How to compare MobileX prices with other carriers?

We know our prices can’t be beaten, which is why we make it easy for you to compare our prices with other carriers.
Steps to compare: 
  • Open App  
  • Tap on Main Menu Icon
  • Tap on Access  
  • Scroll down and tap Compare Your Price 
Scroll down the list to see price comparisons.

How to unlock your Verizon phone

You need an unlocked phone to use MobileX. The requirements to unlock your Verizon line are simple: 60 days in service. As an added benefit of moving your Verizon phone over to MobileX you’ll have network comparability with all the bands we use.
You will be expected to continue paying off the phone after the 60-day period. If you leave Verizon the total remaining balance is due.
Please see Device Unlocking Policies | Verizon Privacy Policy for all the details.

What’s the difference between a locked and unlocked device?

A device is considered “locked” when it’s limited to operating on a specific carrier’s network, preventing its use on any other service. If your device is locked, you will  be unable to activate your MobileX service with it.

 

A device not tied to any carrier service is considered “unlocked”, allowing you to use it with any US network, including MobileX.

 

MobileX now offers a range of unlocked devices suitable for use on any network, including ours. Shop now.

Can I activate multiple devices on my MobileX account?

Only one device can be activated to your MobileX account at a time. However, if you want to switch your service to another device you can  move the SIM into your new device. Just remember, this will cause you to lose connection on your original device until you move the SIM back into it.  

Why is my data running slow?

There are a few reasons why your connection is slower than usual:
  • You could be in a location where your phone is having a hard time picking up the connection or is congested. An example would be a large gathering where there are a lot of people on the network.
  • Your current location. Since your phone is picking up radio waves, something around you may be causing interference for a number of reasons.
  • The tower you’re connected to is undergoing maintenance.
  • The tower you’re connected to is not the closest tower to you.
Possible fixes include:
  • If you think you might not be connected to the closest tower, try to resolve this by toggling your airplane mode. Further information can be found here: [link]
  • If Wi-Fi is an option and you really need to connect, try using that rather than the mobile network
  • Network slowdown may happen at some point, and we would like to thank you for your patience during the periods of slowdown.

Using Airplane Mode on my device if you’re using Android

Activating Airplane Mode disables all network signals and Wi-Fi to your device while still allowing your other features to continue to work.
Sometimes after applying changes to your device’s settings, or updating account details, toggling Airplane Mode helps activate those edits. Airplane Mode can also be effective in saving your battery life, decreasing the time it takes to charge your battery, or keeping your roaming charges down. And let’s face it—who doesn’t love to save a buck or two?  
Accessing Airplane Mode:  
  1. Pull down the Quick Controls from the top of the screen. 
  2. Tap Airplane Mode. 
Long-pressing Airplane Mode will take you to Connections/Network and Internet. 
OR 
  1. Open Settings. 
  2. Select Connections/Network and Internet. 
  3. Tap Airplane Mode to enable it. 
Simply reverse these steps to disable Airplane Mode.

How do I restore my iPhone from a iCloud Backup?

If you want to restore your iPhone from an iCloud backup, follow these steps:
Steps to Restore:
  1. Select your language preference from the factory home screen
  2. Connect to a Wi-Fi network
  3. Enter your password
  4. Click on Restore from iCloud backup from the Apps and Data Screen
  5. Sign into your iCloud account
  6. Enter the security code that was sent to your email
  7. Agree to Terms and Conditions
  8. Choose the backup you want to install
  9. Follow the remaining steps on the screen (steps may vary depending on previous selections)
 

How to manage my payment methods

Manage your payment methods

  1. To access your profile:
  • Open MobileX app
  • Tap Main Menu icon
  • Tap You
  • Tap Payment Methods
2. To edit saved payment cards:
  • Select a card
  • Tap Remove
  • Tap Yes to confirm delete payment method
3. To Add A New Payment Method:
  • Tap Add new payment card
  • Tap the platform-specific pay type or enter your card details
  • Tap Confirm New Payment Method
 

Payment methods MobileX accepts

MobileX accepts a number of different payment methods to make the process as stress-free as possible. You can pay with Apple Pay, Google Pay, MasterCard, Visa, American Express, Discover Card, or a Debit card from your bank.

How to personalize my monthly Text & Talk

Requirement

  • You have MobileX app installed on your phone or mobile device
  • You have created an account

View and personalize your access plan

1. Go to your Access Pricing
  • Open MobileX app
  • Tap Main menu
  • Tap Access
2. Customize your 30-day Text & Talk
  • Tap Talk & Text
  • Select your preferred option
  • Tap Update
  • Tap Continue with 30-day access
  • Review summary of your access plan.
    • If you want to make more changes, tap Go back.
  • Tap Confirm & pay
 

How do I check my phone’s storage availability if you’re on iOS?

If you want to check how much storage space you have left on your iPhone before getting the annoying “storage full notification” you can quickly access that information by following the below steps.
iPhone steps:
  1. Open Settings
  2. Tap General
  3. Tap iPhone Storage
  4. The breakdown of your overall usage stats will be displayed.
 

How Do I Port My Simple Mobile Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • Firstly, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
Porting out with Simple Mobile is simple. Your account number is the last 15 digits of your SIM ID and the PIN is the last four digits of your SIM ID.

Taking a screenshot of my screen on Android

Samsung devices: 
  1. Lightly press the Power and Volume Down buttons at the same time.
Google Pixel devices: 
  1. Press the Power and Volume Down buttons at the same time. This can take longer than some Samsung devices as there is no secondary function by default. 
Once you’ve captured the screenshot, it’ll automatically be saved into your Screenshots album in the Gallery app.
 

Setting up a mobile hotspot from your device if you’re using Android

If you need access to the internet, but don’t have any reliable or trusted sources, you can set up a mobile hotspot from your device to share with other non-mobile devices.
Follow the steps below to connect any other devices to share your mobile data.  
Samsung devices: 
  1. Open Settings.
  2. Tap Connections.
  3. Select Mobile Hotspot and Tethering.
  4. Turn on Mobile Hotspot with the circle on the right.
  5. Then tap Mobile Hotspot to configure. Alternatively, you can pull down the quick controls and tap Hotspot then long-press it to configure your settings.
Google Pixel devices: 
  1. Open Settings. 
  2. Tap Network and Internet. 
  3. Select Mobile Hotspot and& Tethering. 
  4. Then tap Wi-Fi hotspot. 
  5. Here you can activate by using the slider, then configure your specific settings. Alternatively, you can pull down the quick controls and tap Hotspot followed by a long-press to configure.
 
 

How do I set up Voicemail on my iPhone?

Steps to set up Voicemail on iPhone:
  1. Open Phone App
  2. Tap Voicemail on the bottom right of the screen
  3. Tap Set Up
  4. Create passcode
  5. Select Default or Custom, based on your preference
  6. If you picked Custom: press Record to begin your message, Stop to end and finally Save.
 

How do I check my payment history?

Accessing your previous transactions is easy from within the MobileX app. Every payment you make has its own detailed invoice. Just tap any invoice to see further details relating to that purchase.
To Check your recent payment history:
  1. Launch the MobileX app
  2. Select Access from the tab bar at the bottom of the app screen
  3. Tap the Balance tab at the top of the page
  4. You will find Reports under your Total available data. Tap on Payment history
  5. The Payment history page will open and display all of your previous charges
 

How do I install an eSIM on my iPhone?

iPhone:

  1. Open Settings
  2. Tap Celluar
  3. Tap Add eSIM
  4. Scan QR Code

 

 

 

How do I activate my Android?

Android activation steps:
  1. If bringing your own number obtain the account number and port out pin from your carrier
  2. Download the app
  3. Activate service
  4. Install SIM card (manually)
  5. Relaunch MobileX app to activate
Android MobileX activation steps:
  1. Download MobileX app
    1. Tap on the app icon
    2. Open Google Play Store
    3. Tap on the magnifying glass to search and type MobileX
    4. Click Go
    5. Tap on the app. Press Install
    6. Select Accept and download
  2. Launch MobileX app
    1. Press Get started!
    2. Do you already have a MobileX SIM?
      1. Press Yes, I have A SIM card
    3. Let’s get acquainted
      1. Enter your name and home address and press Continue
    4. Payment set-up 
      1. Enter your card information
    5. Your device and SIM card
      1. Enter your device’s IMEI number
        1. Open Settings
        2. Select About Phone
        3. Scroll down the page to the IMEI number (the 15 digits to the right). Press and hold this number to copy it
      2. Enter your MobileX SIM Card #
        1. Manually type in the SIM card number (located on the physical SIM card)
        2. Or Press > Scan SIM barcode with your camera; and place your camera over the SIM card barcode until it scans and inputs the number automatically for you
    6. Bring your phone number from your current service
      1. Skip step;  by pressing continue
      2. Or you can bring your phone number by
        1. Enter phone number
        2. Select your current mobile provider
        3. Enter account number
        4. Enter account PIN
        5. Press Continue
    7. Let’s set up a new mobile number for you
      1. Select a number from the three options displayed and then press Next
      2. Or skip if you ported your number
    8. Confirm that we’ve got everything right
      1. Press on Confirm & activate button
    9. Success!
  3. Turn phone off
  4. Manually insert your MobileX SIM card into your device
    1. Locate SIM Tray (found on the edge of your phone)
    2. Pop-out SIM tray (insert SIM tool or paper clip into the small hole on the SIM tray, then gently push to pop the tray out)
    3. Replace your old SIM with your new MobileX SIM
    4. Re-insert the SIM tray into the phone
    5. Power phone back on
Congratulations! You are successfully up and running on the MobileX service!

Does MobileX have a website?

Yes, we have a fantastic website! However, our app is the best “one-stop shop” solution for everything you need. We want your experience with us to be as easy and enjoyable as possible, so accessing our services through your own phone is the most effective. But please feel free to check out the website if you’re curious!
My MobileX

Does MobileX Have a Refer a Friend bonus?

Yes! With the launch of the MobileX Army, you can now get rewarded for sharing MobileX with your friends and family. Go to www.mobilexarmy.com to learn more!

How do I Join MobileX?

Welcome! We are excited to have you join the MobileX family. We have made the process to join MobileX as simple and enjoyable as using the app itself.

Just follow the steps below to join.

  1. Download the MobileX app from the App Store or Google Play
  2. Create MobileX account
  3. Select from one of our 3 plan types
  4. Provide some additional details to get activated
  5. Start saving!

For more information on our plans you can check them out here:
Getting Started with MobileX

How Do I Port in My Phone Number?

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • Firstly, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier supported method to obtain a Number Transfer PIN

How to perform an iCloud backup on my iPhone?

iPhone steps:
  1. Open Settings
  2. Click on Your Name at top of the Settings page
  3. Tap on iCloud
  4. Tap on iCloud Backup
  5. Turn on iCloud Backup
  6. Tap Backup Now to manually perform backup
 

Checking screen time on your device if you’re using Android

Depending on what model Android device you have, you can check your screen time instantly by heading to the following location on your device:
  1. Scroll down and select Digital Well-being and Parental Controls.
  2. Screen-on time will be at the top complete with a full breakdown.
 

How do I set up a mobile hotspot on my iPhone?

If you need to use the internet, but don’t have a reliable or trusted source of internet access, you can utilize your other non-mobile devices and mobile data to join a hotspot. Follow the steps below to connect any of your devices to your data.
iPhone:
  1. Open settings
  2. Tap Cellular
  3. Tap Personal Hotspot
    1. Toggle on “Allow Others to Join”
  4. Create a Wi-Fi Password; others will need to enter password to access hotspot
 
 

How to activate Do Not Disturb mode on my iPhone?

Do Not Disturb mode will silence your phone calls, text messages, emails, app notifications and much more.
iPhone steps:
  1. Open Settings
  2. Tap on Do Not Disturb
  3. Turn Do Not Disturb On (button turns green when On)
Or
  1. Unlock your iPhone
  2. Place your finger at the top right of the screen on the homepage
  3. Drag down
  4. Press the moon icon to turn Do Not Disturb mode on.
 
 

How to download an app on my iPhone?

App Store Download Steps:
  1. Open the App Store Application
  2. Search for the app you want to download
  3. Select GET on the app you want to download
  4. Enter your iCloud password
  5. The download will begin and the app will automatically download to your iPhone’s home screen
 

How Do I Port My Red Pocket Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • Firstly, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
With Red Pocket you need to contact them directly for the Number Transfer PIN. They also recommend calling for the account number. To reach them go to their Contact Us page: https://www.redpocket.com/contact-us

How to change my billing Address

  1. Access your address book
    • Open MobileX app
    • Tap Main Menu Icon
    • Tap You
    • Tap Addresses
  2. Edit saved addresses
    • Select an address by tapping
    • Tap Edit
    • Enter your address details
    • Tap Save or Make Default based on your preference
  3. To add a new address
    • Tap Add New Address
    • Enter your address details
    • Tap Save or Save As Default based on your preference
 

How do I know if my XpertCare request was received?

You will first receive an email notification with a Ticket ID#, which confirms your request was successfully submitted. The rest is in our hands as we work to resolve your issue.
While we work, you will be getting a notification every time an expert replies to your ticket. The notification will include the solution to your issue and/or a notification that we were able to fix the problem.

How do I turn on my Bluetooth on my iPhone?

Connecting to Bluetooth gives you the ability to wirelessly connect to products, such as your favorite headphones or speaker. 

Steps for iPhones:

  1. Open Settings
  2. Tap Bluetooth
  3. Turn Bluetooth On (turns green)
  4. Click on the device you want to pair with. Once selected it will move to My Devices, indicating a successful connection
 
 

Resetting your network settings if you’re using Android

Resetting your network settings restores all of the network-related features to your device’s original factory state, including Wi-Fi, Bluetooth, VPN, and much more. 
Samsung devices: 
  1. Open Settings. 
  2. Tap General Management. 
  3. Select Reset. 
  4. Tap Reset network settings. 
Google Pixel devices: 
  1. Open Settings. 
  2. Tap System. 
  3. Select Reset options. 
  4. Tap Reset Wi-Fi, mobile and Bluetooth. 
 
 

How to swap a SIM card?

Steps:
  1. Power off your phone
  2. Locate SIM Tray (Found on the edge of your phone)
  3. Pop-out SIM tray (Insert SIM tool or paper clip into the small hole on the SIM tray. Gently push to pop the tray out)
  4. Replace old SIM with new SIM
  5. Re-insert the SIM tray into the phone
  6. Turn the phone back on
NOTE:
iPhone 14 series (US models) do not have SIM cards or a SIM card slot.

Find your iPhone’s IMEI number

iPhone steps:
  1. Open Settings
  2. Select General
  3. Select About
  4. Scroll down to IMEI number: the 15 digits to the right. (You can press and hold this number to copy if you need to send it to a rep during port in)
 
 

How do I track my order?

Steps to track orders on MobileX app:
  1. Open MobileX app
  2. Tap on the Main Menu Icon
  3. Tap on You
  4. Tap on Orders
  5. Tap on Purchase history
    1. Current orders: highlights tracking information
    2. Past orders: re-ordering and return options
 

What happens to my unused data after the billing cycle?

What happens with your data is based on how you set up your service. We have Customized Access, Artificial Intelligence Driven Plans, and Basic Unlimited Plans.
Custom Access Plans:
All the data you pay for is yours! Any data you don’t use gets counted as a credit on your next bill. So if you find yourself not using as much data as predicted you will pay less next month. The data will be calculated and then applied as a credit to your next service period.
Basic Unlimited Plans:
All data purchased the previous month is discarded and you restart the next period with a fresh batch of data based on how much you have subscribed for.

How Do I Port My AT&T (prepaid) Phone Number to MobileX

  • Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • Firstly, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier supported method to obtain a Number Transfer PIN
For AT&T prepaid your Number Transfer PIN is your account pin. This is the PIN you use to sign into your account and add more usage.
To obtain your account number, you will need to dial 611 and ask the representative to provide it.

How Do I Port My AT&T Phone Number to MobileX

Every carrier has a particular method to port out your number. But, each porting process starts out identically:
  • You need the number you are porting still active with the carrier
  • If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
  • All port-ins require the obtained PIN and your current account number
AT&T: With ATT there are three methods of obtaining the Number Transfer PIN
  1. Call *7678 (*PORT)
    1. This will give you a voice prompt dialog flow to get your Number Transfer PIN.
    2. Requires your account passcode to generate the PORT
  2. On the myAT&T app
    1. Log into the app
    2. Go into the profile page in the app and tap People & Permissions.
    3. Scroll down to Transfer phone number then select Request a New Pin
  3. Using the AT&T Website
    1. On the web page menu find People & Permissions.
    2. Select Wireless
    3. Select Transfer phone number and Request a new PIN
 
 

Why is my Wi-Fi not working?

There are a few reasons that can cause your Wi-Fi connection to not work. Luckily, many of these issues can be fixed easily and quickly in just a few steps.
A few options to help fix internet connection:
  1. Make sure your router is turned on and that you are within its range
  2. Make sure your Wi-Fi is turned On in your phone’s settings
  3. Be sure you have selected the correct router
  4. Reset network settings (This will not erase any personal information other than saved Wi-Fi passwords and Bluetooth connections). Then try to reconnect to the W-Fi once completed
  5. If your phone is still not connecting, try powering it off.
  6. Lastly, you can reset your network settings (instructions for this are listed under “How Do I Reset my Network Settings”)
 

How do I reset my Network Settings on my iPhone?

Resetting your network settings restores all your network-related features to your device’s original factory state, including Wi-Fi, Bluetooth, VPN and much more.
iPhone iOS 15 or later:
  1. Open Settings
  2. Tap General
  3. Tap Transfer or Reset Device
  4. Tap Reset
  5. Press Reset Network Settings
iPhone iOS 14 or earlier:
  1. Open Settings
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings
 

How to request a port out pin

A port out pin or transfer pin provides an added layer of security to verify you. This is a randomly generated 6-digit number that lasts for 72 hours. You will provide this number to the carrier you are bringing your number to.
To have a port out pin generated you will need to submit a ticket to Xpert Care at this time.

Connecting to a Hotspot on your phone if you’re using Android

Connecting to a Hotspot allows you access to the internet by using another device’s internet connectivity when you are unable or unwilling to use an alternate type of connection or your own mobile data. 
Samsung devices: 
  1. Open Settings. 
  2. Select Connections. 
  3. Tap Wi-Fi. 
  4. Select the network and join. 
Google Pixel devices: 
  1. Open Settings.
  2. Select Network and Internet. 
  3. Tap Internet. 
  4. Select the network and join. 
 
 

How Do I Port My US Mobile Phone Number to MobileX

  • Each carrier has a method to port out your number and each process starts out identically:
  • First, you need the number you are porting still active with the carrier. If you are taking advantage of a trade-in promo, the request needs to be made prior to trading in.
  • You need to use the carrier-supported method to obtain a Number Transfer PIN
With US Mobile, your PIN is what is required to add usage to your account. Regardless, you may need to call US Mobile at 1-888-848-1788 or email help@usmobile.com for your account number, they may be able to help you obtain the PIN too.

Changing my phone’s display and brightness if you’re using Android

It’s pretty easy to manually change your phone’s appearance, from brightness levels, display modes, font size and much more.
  1. Open Settings. 
  2. Tap Display. 
  3. You’ll find many options to adjust your device’s display settings in this panel. Try a few adjustments and see how you go! 
 
 

How do I connect to a Hotspot on my iPhone?

Connecting to a Hotspot allows you to access the internet using another device’s internet connectivity when you are unable to use your nearby Wi-Fi connection.
iPhone steps:
  1. Open Settings
  2. Click on Wi-Fi
  3. Select the device name under the personal Hotspot you want to connect to
  4. Enter your passcode, if needed
  5. A blue check mark will appear next to the devices name once successfully connected 
 
 

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WHY MOBILEX?
BECAUSE... WE'RE ALL ABOUT YOU..

There’s no-one else out there like you—you’re a one-of-a-kind— and we think your phone plan should be too.


Hi. We’re MobileX. And we’re different. We think it’s unbelievable the way the Telco industry lumps everyone into one-size-fits-all plans…forcing you to pay too much for data you probably won’t use. MobileX is a team of industry experts with a long history of fighting for regular joes, who’ve come together to create a new kind of carrier that’s breaking all the rules—and giving control back to you!





If you’re interested in joining the MobileX team?

Send us your resumé to careers@mymobilex.com and we’ll let you know when we’re hiring.

Unlimited Worldwide Calls to
100+ Countries

(M) = Unlimited to Mobile (L) = Unlimited to Landline (ML) = Unlimited to Mobile & Landline


MOST POPULAR COUNTRIES!

India (ML)

China (ML)

Guatemala (L)

El Salvador (L)

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US Virgin Islands (ML)

St. Maarten (L)

Trinidad and Tobago (L)

South America & Central America

Argentina (ML)

Brazil (ML)

Chile (ML)

Colombia (ML)

Costa Rica (ML)

French Guiana (L)

Panama (L)

Paraguay (ML)

Peru (ML)

Uruguay (L)

Venezuela (ML)

Europe

Andorra (L)

Austria (L)

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Germany (ML)

Gibraltar (L)

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Greenland (L)

Guadeloupe (L)

Hungary (ML)

Iceland (ML)

Ireland (ML)

Italy (ML)

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Malta (L)

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Algeria (L)

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Namibia (ML)

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Oman (L)

Saudi Arabia (L)

South Africa (ML)

Turkey (L)

Asia & Pacific

Australia (ML)

Bhutan (ML)

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Cambodia (ML)

Hong Kong (ML)

Indonesia (ML)

Japan (ML)

Laos (ML)

Macao (L)

Malaysia (ML)

Mongolia (ML)

Myanmar (L)

New Zealand (ML)

Singapore (ML)

Taiwan (L)

Thailand (ML)

Download our complete ILD destinations list HERE

So...how does the
mobileX data match
actually work?

We know what you’re thinking...this can’t be right, right?!? It is.


Any data you purchase when on Personalized Access we will match. That’s double your data at no extra cost. Crazy right?



Here’s how it works:


You live, we learn. When you select Personalized Access, our app will suggest a custom data amount to best suit your usage. You can choose the amount our app recommends—or any amount you like—build your plan, your way.


It doesn’t matter what amount you end up choosing—we’ll match it, gigabyte for gigabyte, automatically doubling your data allowance upon purchase.


And, if at any time you want to top up your account with extra data, we’ll match that too! As long as you’re on Personalized Access we’ll double the data you buy.


Find out more in our FAQs.

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WHY YOU’RE SMART?

Most consumers spend on average $141/mo ($1,692/year)* for mobile phone service. *J.D. Power


The MOST you’ll pay with MobileX is $24.88/mo - $298.56/year, (but we know you’ll likely spend even less). Based on this, the average consumer saves $116.12/mo by switching to MobileX. That's $1,393.44/year in savings AND DON'T FORGET, we’re on one of the fastest 5G networks in America!


You're smart enough to know it’s worth changing! So call your current carrier today and let them know you’re switching to MobileX, and see what they say!

NEED HELP? HAVE QUESTIONS?
JUST WANT TO TELL US HOW MUCH YOU LOVE MOBILEX?

XPERTCARE

Chat with an Xpert 7-days a week from 8am-12am ET

Live Chat


Call an Xpert -1.833.422.1053

Email an Xpert -Xpertcare@mymobilex.com


Frequently Asked Questions



TESTIMONIALS

Current MobileX user? We'd love to hear from you! Take our survey and provide your feedback. Visit mymobilex.com/survey.



CAREERS

Send us your resume to careers@mymobilex.com and we’ll let you know when we’re hiring.





NEED A HAND PLAN.


For $4.88, our NEED A HAND PLAN A.I. Forecaster analyzes your data usage in 10 days or less, then suggests what’s right for you–either a Personalized Access plan or an Unlimited plan, featuring high-speed data and 5G Ultra Wideband in more places. You’ll get a credit of up to $4.88 against the cost of the plan.* Start saving now!

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BEST IN-MARKET UNLIMITED PLANS in america.


With Nationwide Unlimited Talk/Text and 5G/4G coverage, you’ll never pay more than $24.88 on one of our Unlimited plans.

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build your
plan your way.


Create any Data/Talk/Text combo for your phone OR create a Data only plan for your iPad/Android tablet.*


Data
$2.10/GB (any leftover data will convert to credit and be deducted from your next month)

Talk/Text packages
50mins / 50text - $1.50/mo
150mins / 150text - $2.50/mo
Unlimited mins / Unlimited text - $4.50/mo

Add-on options:
Auto Top-Up - FREE
Call anyone internationally from the U.S. for $2/mo (requires a Talk/Text package)
Enhanced Visual Voicemail for $1.90/mo
Premium Caller ID and Spam filter for $2.10/mo
Spam filter - $0.50/mo

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*Build Your Plan Your Way requires a $1.98 platform fee.

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