{"id":5372,"date":"2024-03-15T21:11:21","date_gmt":"2024-03-15T21:11:21","guid":{"rendered":"https:\/\/mymobilex.com\/?page_id=5372"},"modified":"2024-03-15T21:12:59","modified_gmt":"2024-03-15T21:12:59","slug":"dealer-support","status":"publish","type":"page","link":"https:\/\/mymobilex.com\/es\/dealer-support\/","title":{"rendered":"Dealer Support"},"content":{"rendered":"

How do I set up the MobileX APN on an iPhone? <\/strong><\/h2>\n\n\n\n

Once you’ve activated your customer\u2019s iPhone through T-CETRA, there’s one last important step you must complete: configuring the MobileX network APN.<\/p>\n\n\n\n

To set up the MobileX APN on an iPhone, follow these steps:<\/p>\n\n\n\n

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  1. While connected to WiFi, open the Safari<\/strong> browser on your customer\u2019s iPhone and go to https:\/\/geni.us\/MobileXAPN<\/a> Note: this URL will only work in Safari, not any other browsers<\/li>\n\n\n\n
  2. A pop-up will appear saying, \u201cThis website is trying to download a configuration profile. Do you want to allow this?\u201d \u2013 tap Allow<\/strong><\/li>\n\n\n\n
  3. Then tap Close <\/strong>on Profile Download<\/li>\n\n\n\n
  4. Next, open Settings; you should see Profile Download under your customer\u2019s name \u2013 please tap Profile Download <\/strong><\/li>\n\n\n\n
  5. Now tap Install<\/strong>, located in the upper right-hand corner <\/li>\n\n\n\n
  6. Enter your customer\u2019s passcode<\/strong><\/li>\n\n\n\n
  7. Tap Install<\/strong> <\/li>\n\n\n\n
  8. Tap the red Install button <\/strong><\/li>\n\n\n\n
  9. Tap Done <\/strong><\/li>\n<\/ol>\n\n\n\n

    If APN installation is not successful, please contact XpertCare at 877-827-5571.<\/a><\/p>\n\n\n\n

    How do I set up the MobileX APN on my customer\u2019s Android?<\/strong><\/h2>\n\n\n\n

    Article Name: How do I set up the MobileX APN on my customer\u2019s Android?<\/p>\n\n\n\n

    Once you have activated your customer\u2019s Android through T-CETRA, you have one last important step: configure the MobileX network APN.<\/p>\n\n\n\n

    Follow these steps to active the MobileX APN on an Android:<\/p>\n\n\n\n

    Samsung devices:<\/p>\n\n\n\n

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    1. Opening Settings<\/li>\n\n\n\n
    2. Tap Connections <\/li>\n\n\n\n
    3. Tap Mobile Networks<\/li>\n\n\n\n
    4. Then select, Access Point Names<\/li>\n\n\n\n
    5. Tap Add in the upper righthand corner\n