{"id":1889,"date":"2024-02-13T19:08:45","date_gmt":"2024-02-13T19:08:45","guid":{"rendered":"http:\/\/localhost:10041\/?page_id=1889"},"modified":"2025-02-19T19:59:20","modified_gmt":"2025-02-19T19:59:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/mymobilex.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"mobx-legacy\"\n     data-js=\"faq-ajax-tabs\"\n     data-action=\"filter_faqs\">\n    <div class=\"w-full bg-white\">\n        <div class=\"mx-auto flex flex-col gap-16 bg-darkGreen p-6 py-[100px]\">\n            <div class=\"flex flex-col gap-10\">\n                <div class=\"flex items-center justify-center\"><img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"32\"\n                         height=\"20\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"relative top-1\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/mX_Logo_xBlue-xGreen_Facet_H.webp\">\n                    <p class=\"text-[32px] text-white\">pertcare<\/p>\n                <\/div>\n                <h1\n                    class=\"text-center text-[50px] font-black uppercase leading-[85%] text-white lg:text-[100px] 2lg:text-[130px]\">\n                    how <span class=\"text-highlight\">can we help?<\/span><\/h1>\n            <\/div>\n            <div data-js=\"faqs-search\"\n                 class=\"relative mx-auto flex h-[64px] w-full max-w-[760px] items-center lg:w-2\/3\"><input\n                       class=\"text-black mx-auto h-full w-full  rounded-md border border-gray-600\/50 bg-transparent px-[30px] pr-[110px] text-white outline-none placeholder:text-gray-500 focus:bg-white focus:text-black false\"\n                       type=\"text\"\n                       placeholder=\"Search for questions...\"\n                       name=\"search\"\n                       value=\"\">\n\n                <ul id=\"questions\"\n                    class=\"absolute top-[64px] max-h-80 w-full overflow-y-scroll rounded-b-md bg-white p-4 tracking-widetext-[#0F261F]\/60  hidden\">\n\n                                                            <li class=\"cursor-pointer px-4 py-2\"\n                        data-term=\"featured\"\n                        data-post-id=\"5563\">How do I get started with MobileX?<\/li>\n                                                        <\/ul>\n\n                <img alt=\"search\"\n                     loading=\"lazy\"\n                     width=\"24\"\n                     height=\"24\"\n                     decoding=\"async\"\n                     data-nimg=\"1\"\n                     class=\"absolute right-[20px] top-1\/2 -translate-y-1\/2\"\n                     style=\"color:transparent\"\n                     src=\"\/wp-content\/uploads\/2024\/02\/search-white.svg\">\n            <\/div>\n            <div class=\"mx-auto grid grid-cols-2 gap-4 xl:grid-cols-5\"\n                 data-js=\"faq-filter-btns\">\n\n                <div class=\"hidden border-[#50F40C] bg-[#50F40C]\/10\"><\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"5\"\n                     data-term-slug=\"port-in-and-activation\"\n                     class=\"service flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  col-span-2 min-w-[338px] xl:col-span-1\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/start_service.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Getting started<\/p>\n                <\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"4\"\n                     data-term-slug=\"service\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/wireless_service_talk_text_data_vm.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Service<\/p>\n                <\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"6\"\n                     data-term-slug=\"devices\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/devices_phones_tablets_wearables_ios_android.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Equipos<\/p>\n                <\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"10\"\n                     data-term-slug=\"billing-and-payment\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/billing_and_payments.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Billing and payments<\/p>\n                <\/div>\n\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"9\"\n                     data-term-slug=\"account-management\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/my_account_management.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Account Management<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"m-auto text-black flex max-w-[920px] flex-col items-center justify-center p-6  py-[100px]\"\n             id=\"accordion-list\">\n            <h2 class=\"mb-20 flex flex-col items-center text-center text-[34px] font-black uppercase leading-[85%] md:text-[49px] lg:text-[89px]\"\n                data-js=\"term-slot\">\n                FREQUENTLY\n                <!-- -->\n                <div class=\"flex\">ASKED <span class=\"ml-2 text-highlight\"> QUESTIONS<\/span><\/div>\n            <\/h2>\n            <div class=\"flex w-full max-w-[920px] flex-col p-6 lg:w-[920px]\"\n                 data-js=\"ajax_root\">\n\n\n\n                \n\n\n\n\n<div class=\"mobx-accordion flex flex-col\"\n     data-js=\"ajax-expander\">\n   <div class=\"flex flex-col border-b border-t border-gray-200 py-8\">\n      <div class=\"flex w-full items-center justify-between cursor-pointer\"\n           data-expander-toggle>\n         <p class=\"max-w-[680px] text-[17px] font-bold lg:text-[21px]\">\n            How do I get started with MobileX?            <\/p><img alt=\"arrow\"\n              loading=\"lazy\"\n              width=\"16\"\n              height=\"16\"\n              decoding=\"async\"\n              data-nimg=\"1\"\n              class=\"cursor-pointer\"\n              src=\"\/wp-content\/uploads\/2024\/02\/ARROW.svg\"\n              style=\"color: transparent;\">\n      <\/div>\n      <div class=\"accordion-answer max-w-[680px] text-[15px] text-gray-400 lg:text-[17px] text-black\"\n           data-expander-content\n>\n         <div class=\"mt-8\">\n            <p>Welcome! We are excited to have you join the MobileX family. We have made the process to join MobileX as simple and enjoyable as using the app itself.<\/p>\n<p>Just follow the steps below to join:<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0Download the app<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Create a MobileX account<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Select from one of our 3 plan type options<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Transfer your number or get a new number<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Provide additional details and get activated<br \/>\u00a0<\/p>\n<p><strong>Plan options<\/strong><br \/>\u00a0<\/p>\n<p>MobileX has 3 different plan type offerings.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0NEED A HAND?<br \/>\u2022\u00a0\u00a0\u00a0\u00a0UNLIMITED plans<br \/>\u2022\u00a0\u00a0\u00a0\u00a0BUILD YOUR PLAN YOUR WAY<br \/>\u00a0<\/p>\n<p><strong>NEED A HAND?<\/strong><\/p>\n<p>You live, we learn. As you use your phone our Mobilex Al Forecaster learns your usage patterns and suggests the best option to suit your needs, in just 10 days or less. You can select a completely custom-built plan-or one of our Unlimited options-the choice is yours. And adjust or switch your plan anytime you like, right in the MobileX app.<\/p>\n<p>While we have several plan options, we recommend most people go through the $4.88 <strong>NEED A HAND?<\/strong> since a one-time credit of up to $4.88 will be applied to the cost of the plan selected after the learning period ends.<\/p>\n<p><strong>Note:<\/strong> The 10 day or less Learning Period does not include Mobile Hotspot.<br \/>\u00a0<\/p>\n<h2 id=\"01H5MA78F3E62TTQKRV1AAR751\">Basic Unlimited\u00a0<\/h2>\n<p>Much like you&#8217;ll find at other carriers, we offer basic unlimited plans as well. \u00a0These plans come with a set amount of high-speed data before being slowed down. As the name implies, they are unlimited. With the traditional style of these plans, you pay the same each month regardless of how much data you use.\u00a0<\/p>\n<p>\u00a0<\/p>\n<h3 id=\"01H5MAB0A0TF4JA7QEF6VC2XY6\">Basic Unlimited Pricing<\/h3>\n<p>There are two plan offerings<\/p>\n<p><strong>Basic Unlimited 10GB:<\/strong> $14.88<\/p>\n<p><strong>Basic Unlimited 30GB :<\/strong> $24.88<\/p>\n<p><strong>Note: <\/strong>Prices listed are before taxes and fees.\u00a0<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li data-list-item-id=\"e28b51a65b354ef3474af6047268d37a5\">Unlimited Talk &amp; Text*<\/li>\n<li data-list-item-id=\"e17a56cac9a55e1f07da92af082a711d4\">Wi-Fi calling**<\/li>\n<li data-list-item-id=\"e997d6ec48da32cfc53a1b0b7e90208e7\">Visual Voicemail<\/li>\n<li data-list-item-id=\"e0d0dd685923919bf2318252675f05c9b\">High-speed data***<\/li>\n<li data-list-item-id=\"ee43d7839cb92f70a6493b7570a34641b\">Premium data top-ups<\/li>\n<li data-list-item-id=\"ecbca6c1958060d384bcb643dd2d160bc\">Hotspot<\/li>\n<li data-list-item-id=\"ef59a908c32f21a7cb59a0ddaf741d3f0\">Video Optimizer****<\/li>\n<\/ul>\n<p>* Unlimited includes Nationwide unlimited calling and texting<br \/>** Wi-Fi calling requires a compatible device<br \/>*** Once high-speed data is used up, speeds are slowed to 3G (512Kbps) speeds<br \/>**** Video speeds optimized for 480P Standard Definition<br \/>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h2 id=\"01H5JS9CVW6BS4KTMNS05VYHM2\">Build Your Plan Your Way<\/h2>\n<p>With BUILD YOUR PLAN YOUR WAY you can create any data\/talk\/text combo\u2013including international\u2013all in the app! Even better is you will only ever pay for what you use. The way this works is that unused mobile data gets converted into a bill credit on your next month\u2019s renewal. \u00a0What\u2019s also awesome is that we give you the ability to tweak the plan to your liking.<\/p>\n<p><strong>What you get with Build Your Plan Your Way<\/strong><br \/>\u00a0<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0Premium data from one of the fastest 5G networks in America<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Video Optimizer**<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Visual Voicemail<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Premium data top-ups<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Wi-Fi calling***<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Data rollover\u02da<br \/>\u00a0<\/p>\n<p><strong>Pricing structure for BUILD YOUR PLAN YOUR WAY<\/strong><\/p>\n<p><span style=\"color: black\">Platform fee: $1.98<\/span><br \/>\u00a0<\/p>\n<p>Talk\/Text packages\u00a7<br \/>\u2022\u00a0\u00a0\u00a0\u00a0No Talk\/Text: $0<br \/>\u2022\u00a0\u00a0\u00a0\u00a075 minutes Talk\/Text: $2.00\/mo<br \/>\u2022\u00a0\u00a0\u00a0\u00a0350 minutes Talk \/ 400 Text: $3.00\/mo<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Unlimited Talk\/Text: $4.50\/mo<br \/>\u00a0<\/p>\n<p>Data<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Standard data: $1.90\/GB<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Priority data: $2.10\/GB<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Leftover data converts to credit and is deducted from your next month<\/p>\n<p>Add-ons<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Unlimited Talk\/Text to Mexico and Canada: $4.50\/mo<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Call anyone internationally from the U.S. to 100+ countries: $2.00\/mo<br \/>\u2022\u00a0\u00a0\u00a0\u00a0Spam filter: $0.50\/mo<br \/>\u2022\u00a0\u00a0\u00a0\u00a0And many more\u2026check within the app!<\/p>\n<p>Note:<br \/>* Prices do not include taxes nor government surcharges that may be applicable and will be applied at checkout. Restrictions and terms apply.<\/p>\n<p>** 480p, 720p, 1080p, or 4k, higher resolution will use more data. Video speeds optimized for 480p standard definition.<\/p>\n<p>*** Wi-Fi calling requires a compatible device<\/p>\n<p>**** Once high-speed data is used up, speeds are slowed to 3G (512Kpbs) speeds.<br \/>\u2020Unlimited high-speed data is subject to Fair Use policy.<\/p>\n<p>\u02da Any data you don\u2019t use as part of Build Your Plan Your Way, will roll over as a monetary credit to the next billing cycle.<\/p>\n<p>\u00a7 All Talk\/Text packages are subject to applicable taxes<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n         <\/div>\n      <\/div>\n   <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"mobx-legacy\">\n   <section id=\"help\"\n            class=\"py-[65px] lg:py-[120px]\">\n      <div class=\"wrapper\">\n\n          <div class=\"flex_container flex_two\">\n\n         <div class=\"flex_item one_third\">\n            <h2\n                class=\"text-[34px] font-black uppercase leading-[85%] lg:text-[89px] !text-[44px] text-white lg:!text-[60px]\">\n\n                                    <span>\u00bfNECESITAS AYUDA?<\/span>\n                \n            <\/h2>\n         <\/div>\n              <div class=\"flex_item two_thirds\">\n            <p class=\"mb-[30px] text-lightGreen lg:mb-[20px] need-help-p\">Somos un nuevo modelo de servicio m\u00f3vil, por lo que es natural que tengas preguntas a lo largo del camino. Para conectarse con un representante de XpertCare en vivo, env\u00edenos una nota por correo electr\u00f3nico o ll\u00e1menos al <strong>833-422-1053.<\/strong><br>\n            <\/p>\n             <div class=\"need-help-btns\">\n             <a href=\"mailto:xpertcare@mymobilex.com\"\n               class=\"btn\"\n               target=\"_self\"><span>Contacto XpertCare<\/span><\/a>\n\n             <a href=\"mailto:xpertcare@mymobilex.com\"\n                class=\"round-img-btn\"\n                target=\"_self\"><span class=\"logo-link\"><\/span><\/a>\n             <\/div>\n\n         <\/div>\n\n         <\/div>\n      <\/div>\n   <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1889","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service | Get MobileX Support<\/title>\n<meta name=\"description\" content=\"Contact MobileX Customer Service and get connected with a live XpertCare representative.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymobilex.com\/es\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer 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